Tecnico de operativa

Europcar; Sevilla; Presencial; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A global mobility service provider in Sevilla is seeking a Station Back Office Supervisor to manage back office operations, ensuring compliance with local laws and company policies. This role involves overseeing administrative tasks, managing team performance, and contributing to operational efficiency while enhancing customer experiences. Ideal candidates will have strong leadership skills and a proven track record in back office management. Join us for professional growth within a leading brand.

Servicios

Professional growth opportunities

Dynamic work environment

Contribution to customer experience

Formación

• Proven experience in back office or administrative management, preferably in a customer-facing environment.
• Strong leadership and coaching skills focused on compliance and operational excellence.
• Ability to manage teams and coordinate tasks effectively.

Responsabilidades

• Oversee all back office administrative activities to ensure compliance and efficiency.
• Act as a shift manager for counter agents, providing coaching and support.
• Support the Station Manager with staff planning for efficient operations.

Conocimientos

Leadership

Organizational skills

Compliance knowledge

Multitasking

Descripción del empleo

Job Description

Are you an organized and detail-oriented leader with a passion for ensuring compliance and supporting operational efficiency? We’re seeking a motivated Station Back Office Supervisor to oversee the back office functions of our station, ensuring compliance with local laws and company policies while supporting the seamless customer journey.

Purpose of the Job:

As the Station Back Office Supervisor you will lead the back office team and ensure all administrative activities comply with local regulations and company standards. You’ll also support the deskless customer experience by working to meet or exceed operational goals.

Key Responsibilities:

• Back Office Management:
  • Oversee all back office administrative activities including key dispenser management, fuel reconciliation, overdue management and more.
  • Ensure full compliance with local laws and certifications such as debossing and car wash operations while adhering to environmental regulations.
• People Management:
  • Act as a shift manager for counter agents, providing observation, coaching and mentoring to help them meet or exceed location goals.
  • Support the Station Manager with shift staff planning to ensure efficient operations.
• What We’re Looking For:
  • Proven experience in back office or administrative management, preferably in a customer-facing environment.
  • Strong leadership and coaching skills with a focus on ensuring compliance and operational excellence.
  • Excellent organizational and multitasking abilities.
  • Ability to manage teams, coordinate tasks, and drive performance improvements.

Why Join Us

• Play a vital role in ensuring compliance and supporting efficient operations at a busy station.
• Lead a dedicated team and contribute to the seamless customer experience.
• Enjoy opportunities for professional growth and development within a global brand.

If you’re ready to take on a leadership role in back office management and ensure compliance while supporting our operational goals, apply today!

Europcar Mobility Group

Europcar Mobility Group is a global mobility player with 75 years of mobility services expertise and a leading position in Europe. We help to change the way you move – that’s what we stand for and brings us together.

We offer individuals and businesses a wide range of car and van rental services – be it for a few hours, a few days a week, a month, or more on-demand or on subscription – relying on a fleet of more than 250,000 vehicles equipped with the latest engines, including an increasing share of electric vehicles.

Our brands address differentiated needs, use cases, and expectations: Europcar – a global leader of car rental and light commercial vehicle rental with a premium positioning; Goldcar – a frontrunner at providing low-cost car rental services in Europe; and Fox‑Rent‑A‑Car – one of the main players in the car rental market in the US with a value for money positioning.

Customer satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees everywhere we deliver our mobility solutions thanks to a strong network in over 130 countries.

Key Skills

• Internship
• Accounts Receivable
• Generator
• Computer Operating
• Corporate Risk Management

Employment Type: Full-Time

Experience: Years

Vacancy: 1