Technical Support Engineer

JR Spain; España; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading technical support firm in Spain is seeking a technical support professional to provide remote assistance for Growatt products and perform field services such as inspections and repairs. The ideal candidate has a degree in power electronics, proficiency in Spanish, and strong communication skills. Frequent business trips may be required.

Formación

• Experience in the photovoltaic industry preferred.
• Spanish is mandatory.
• Familiar with basic instrumentation.

Responsabilidades

• Provide technical support for Growatt products in Spain.
• Conduct remote and field services, including inspections and repairs.
• Collect feedback on product quality and report issues.

Conocimientos

Proactive

Strong sense of responsibility

Good communication skills

Teamwork spirit

Ability to learn quickly

Educación

Power electronics major

Herramientas

Multi-meter

485 tool

Descripción del empleo

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• Responsible for all Growatt product technical support in Spain
• Remote technical support for product issues via telephone calls, email, and social communication software or APPs.
• Field services include onsite inspection & repair, inverter swap & fitting, inverter maintenance, and customer visits.
• Collect product failures, output feedback on major quality issues, and coordinate with staff in HQ to improve product quality.
• Work reports, troubleshooting documentation and comply with company

Qualifications

1. Power electronics major preferred, preferably in the photovoltaic industry

2. Ability to learn multi-series products quickly

3. Spanish is mandatory

5. Adaptable to frequent business trips, hard-working, able to work under high pressure, and willing to contribute to the company.

6. Familiar with basic instrumentation such as multi-meter, 485 tool etc.

7. Proactive, strong sense of responsibility, good communication skills and teamwork spirit, strong ability to implement goals and plans.