Technical Support Assistant

UPL Corp | Agri Solutions; Madrid; Presencial; EUR 30.000 - 50.000; A tiempo parcial

Descripción de la vacante

A global agriculture solutions provider located in Madrid is seeking an IT Support Intern. The role involves providing IT support, managing software tools, and ensuring clear communication of IT policies. Candidates should be proficient with Microsoft tools and possess strong problem-solving skills. Availability for a full-time or part-time internship lasting between 6 to 12 months is required. The company values diversity and promotes equal opportunity in employment.

Formación

• Experience in IT support with a focus on end-user assistance.
• Autonomous and self-motivated with a flair for problem solving.
• Knowledge of device provisioning tools and process documentation.

Responsabilidades

• Provide IT support to end-users via ticketing system.
• Manage and maintain hardware inventory.
• Implement and document IT processes for compliance.
• Act as an IT contact for internal teams.
• Deploy and configure devices using Microsoft Autopilot and Intune.

Conocimientos

Problem-solving skills

Strong IT and technology skills

Proficiency in technical English

Educación

Ongoing university degree

Herramientas

Microsoft 365 suite

SharePoint

OneDrive

Microsoft Autopilot

Intune

Descripción del empleo

UPL Limited is a global provider of sustainable agriculture products and solutions, with annual revenue exceeding $6bn. We are a purpose-led company. We are building a network that is reimagining sustainability, redefining the way an entire industry thinks and works – open to fresh ideas, innovation, and new answers as we strive towards our mission to make every single food product more sustainable. As one of the largest agriculture solutions companies worldwide, our robust portfolio consists of biologicals and traditional crop protection solutions with more than 14,000 registrations. Provide IT support to end-users via ticketing system.

Manage and maintain hardware inventory, ensuring accurate stock levels.

Implement and document IT processes, ensuring compliance and clarity.

Act as the primary IT contact for internal teams and users.

Perform administrative tasks related to IT operations and procurement.

Deploy and configure devices using

Microsoft Autopilot

and

Intune.

Ensure clear communication of IT policies and procedures to users.

General infrastructure knowledge :

Proficiency in

Microsoft 365 suite

for administrative tasks and process documentation.

Experience with

SharePoint & OneDrive

is a plus.

Familiarity with

Microsoft Autopilot and Intune

for device provisioning is a plus.

Strong IT and technology skills

Proficiency in technical English is a must.

Autonomous with strong problem-solving skills.

ossibility of signing an internship agreement from the University.

Possess a valid visa throughout the entire internship period if applicable.

Availability for a full-time / part time internship from 6 to 12 months.

UPL may supplement that internal capability from time to time with assistance from temporary staffing agencies, placement services, and professional recruiters ("Agency"). Agency must obtain written approval from UPL's HR department before submitting resumes, and then only in conjunction with a valid fully executed contract for service and in response to a specific job opening will UPL pay the agreed upon service fees. UPL is an equal opportunity employer, and all qualified applicants will receive equal consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.