Technical Account Manager - DE/EN (DACH)

Simply TV; Madrid; Presencial; EUR 70.000 - 90.000; Jornada completa

Descripción de la vacante

A leading media technology firm in Spain is looking for a Technical Account Manager to serve as a trusted advisor and strategic partner for key clients. The role entails optimizing the integration and delivery of their AI-driven metadata solutions. The ideal candidate should have a relevant university degree, 0-3 years of experience, and strong communication skills in both English and German. This position offers collaboration opportunities and a competitive monthly salary as a freelancer.

Servicios

Remote working opportunities

Flexible working hours

Training and development programs

Formación

• 0-3 years experience as a Technical Account Manager in B2B tech or metadata.
• Exceptional written & spoken English skills; additional European languages are a plus.
• Strong analytical and problem‑solving skills with a proactive mindset.

Responsabilidades

• Build and maintain relationships with key clients.
• Provide proactive guidance and best practices for optimization.
• Collaborate with teams to resolve technical issues.

Conocimientos

Technical expertise

Problem-solving skills

Communication skills

Analytical skills

Customer empathy

Educación

University degree in Business or Data

Descripción del empleo

About Simply.TV

At Simply.TV, we're redefining how the world experiences TV metadata. As a leading provider of advanced, AI-driven metadata solutions, we empower broadcasters, streaming platforms, and telecom operators to deliver smarter, more engaging content discovery experiences. From next-gen EPG (Electronic Program Guide) data to rich content enrichment, we enable our partners to stay ahead in a rapidly evolving media landscape.

Headquartered in Copenhagen, and supported by over 400 of us worldwide, our data fuels user interfaces that are used by millions of viewers every day — and we’re just getting started. Whether you're passionate about media technology, data engineering, or customer success, Simply.TV is the place to shape the future of TV — and have fun doing it.

Join us, and let’s make content discovery simple, powerful, and inspiring!

The Role

As a Technical Account Manager (TAM) at Simply.TV, you’ll serve as a trusted technical advisor and strategic partner for our key clients. Your mission is to ensure customers gain maximum value from our data and technology solutions — helping them integrate, optimize, and grow with Simply.TV. This role combines technical expertise, problem-solving, and customer empathy. You’ll work closely with Product, Engineering, and Sales teams to ensure our clients’ success — from onboarding and implementation to proactive support and long-term relationship management.

Responsibilities

You are successful when:

• You build and maintain strong, long‑term relationships with key clients, deeply understanding their technical environment and business goals.
• You provide proactive guidance, roadmaps, and best practices to help customers optimize their use of Simply.TV’s metadata solutions.
• You collaborate cross‑functionally with Product, Engineering, and Sales to resolve complex technical issues and deliver impactful solutions.
• You monitor account health, identify potential risks, and act as the customer advocate during escalations.
• You lead technical reviews, onboard new customers, and identify upsell or cross‑sell opportunities to drive mutual growth.
• You document technical activities, track open items, and maintain clear and actionable account plans.
• You stay current on product updates, new features, and industry trends to anticipate and address client needs.

Qualifications

You'll thrive in this role if you:

• Have university degree in a relevant area, e.g. Business or Data
• Have 0-3 years experience as a Technical Account Manager in B2B tech or metadata
• Have exceptional written & spoken English skills (additional European languages are a plus)
• Have a passion for technology, innovation, and customer success.
• Possess strong analytical and problem‑solving skills with a proactive, hands‑on mindset.
• Are an excellent communicator who can translate complex technical concepts into clear and simple language.
• Enjoy working collaboratively across technical and commercial teams.
• Are comfortable learning in a fast‑paced, dynamic environment where adaptability is key.
• Are full‑time available and eager to build lasting client relationships.
• Want to grow a career in Simply.TV

Why join?

• 🚀 Work at the forefront of media tech – Help shape how millions discover TV & streaming content.
• 🤝 Be a trusted counterpart – Work directly with key clients to drive their technical success and satisfaction.
• 🌍 Collaborate globally – Join a strong team across continents that thrives on innovation and teamwork.
• 🎯 Make real impact – Your contribution ensures Simply.TV’s data and solutions empower millions of end users daily.
• 📈 Grow and learn continuously – Gain exposure to advanced technologies, media systems, and client infrastructures.

Practicalities

• Language(s): German and English (fluent)
• Reports to: Head of Ingest
• Employment Type: Freelancer
• Location: Madrid, Spain

Collaboration based on a freelancer set‑up is up to 4,000 EUR per month on a full‑time allocation basis (40 hours per week).