Strategic Account Manager, Uber Direct

Uber; Madrid; Híbrido; EUR 35.000 - 55.000; Jornada completa

Descripción de la vacante

A global technology company is looking for an Uber Direct Account Manager in Madrid. The role involves managing relationships with key partners, promoting the delivery service, and utilizing analytical skills to improve service reliability. Candidates should have at least 4 years of account management experience and be fluent in Spanish, with a good command of English. Collaboration in-office is expected, supporting Uber's ethos of teamwork and innovation.

Formación

• 4+ years experience in an account management role.
• Experience in relationship management.
• Native Spanish proficiency and English working proficiency.

Responsabilidades

• Promote Uber Direct value proposition and build relationships.
• Lead merchant growth strategies.
• Analyze data and provide recommendations.
• Contribute to Uber Direct offering improvements.

Conocimientos

Stakeholder management

Analytical skills

Good communication

Customer obsession

Proactivity

Herramientas

Excel

Descripción del empleo

About the Role

As an Uber Direct Account Manager, you will use your stakeholder management skills working with a growing base of Partners (Enterprise/Key accounts) to fuel Uber Direct (Delivery as a Service Product) growth in Spain, leading the relationships with top managers in the industry. Direct is a new business that focuses on last-mile and same-day delivery across multiple verticals - Online Food Delivery, Grocery, Retail, Logistics, and more; expanding the ways in which Uber connects the world!

Uber Direct is an on-demand delivery service powered by the same courier network as Uber Eats. It enables merchants to offer on-demand deliveries from their own website or app, but Uber delivers the order. Merchants are able to request on-demand deliveries via either a dashboard or an API integration.

What You Will Do

As an Uber Direct Account Manager you will be at the heart of the Uber Direct Spain team, supporting the growth of the Spain business by:

• Promoting Uber Direct value proposition - Clearly understand and communicate the value of Uber Direct to prospects and customers. Seek and achieve logistics, same-day delivery, delivery as a service industry knowledge to have enriching conversations with Enterprise accounts.
• Building long-term relationships with Uber Direct customers - Develop meaningful and long-lasting relationships with key partners by focusing on building trust and crafting successful joint business plans,
• Lead merchants growth strategies
• Provide opportunity status by regularly updating our CRM, doing weekly forecasts, and participating in quarterly business reviews
• Monitoring the activity and analyzing data - Perform a broad range of financial, quantitative, and qualitative analyses to continuously improve the reliability of the orders and capture additional value. Look for ways to achieve and exceed monthly goals (financial and qualitative). Present and report key results to partners, internally and externally.
• Contributing to Uber Direct offering improvement - Act as an ambassador of Uber's mission, brand, and product - being a problem solver for partners and team. Identify ways to further develop Uber Direct offerings to answer to partners’ needs.

What you Will Need

• Interest about on demand delivery and retail
• At least, 4 years experience in an account management role incl experience in relationship management
• Willingness to get into the weeds (no matter how deep) and push through despite difficulties
• Customer obsession, proactivity and willingness to build positive and lasting relationships with our partners, bringing them added value and helping them reach their potential on Uber
• Good communication and interpersonal skills, with the ability to persuasively communicate recommendations and influence stakeholders
• Analytical skills: Ability to analyze data (experience with excel is needed) and derive conclusions from it to provide recommendation to partners
• English working proficiency and Spanish native proficiency

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [e-mail].