Service Delivery Manager

Inetum; Barcelona; Híbrido; EUR 70.000 - 90.000; Jornada completa

Descripción de la vacante

A leading technology services company seeks a Service Delivery Manager in Barcelona. The ideal candidate must be fluent in French and English, possess transversal IT knowledge, and have strong communication skills to lead interactions with executives. This position involves managing incidents and changes, with flexible working hours and an indefinite contract. Competitive salary based on experience is offered.

Servicios

Flexible remuneration

Training plan

Career advancement opportunities

Flexible working hours

Formación

• Ability to lead discussions with C-Suite executives.
• Experience with IT regulations like DORA, ISO, NIST.
• Proven capacity to manage stress and multitask.

Responsabilidades

• Manage Major Incidents, Changes, and Problems effectively.
• Respond to operational demands in a timely manner.
• Coordinate communication through various channels.

Conocimientos

Fluent in French and English

Transversal IT knowledge

Strong communication skills

Experience in managing stakeholders

Educación

University degree

ITIL Foundations certification

Herramientas

Azure

Descripción del empleo

Job Description

We are looking for a Service Delivery Manager for our Infraestructure ServicesTeam and their tasks will be :

Major Incident, Change and Problem Manager - Senior - Good to have Monitoring and Alerting experience

This is an operational / immediate response role, very demanding and stressful at times. Resiliency to manage this stress is necessary, along with capacity to multi-task and process / absorb / retain information simultaneously via teams / outlook / phone.

One week of on-call is necessary every 3 or 4 weeks.

Going to the office in Barcelona City Center is necessary, not every day though

Qualifications

• French and English native / C1
• Transversal IT knowledge
• Seniority to lead with C-Suite executives
• Perfect written and verbal communication
• ITIL Foundations at least
• University degree is a must. Master preferred
• Knowledge / exposure to IT regulations is good to have : DORA, ISO, NIST, BCP, Security, etc.
• Going to the office in Barcelona City Center

Are welcome but not necessary

• Other languages like German, Italian, Portuguese or Arabic.
• Technical environnement : Azure

Additional Information

What do we offer?

• Indefinite contract
• Salary according to the experience provided.
• Career plan : we offer an attractive professional career depending on the experience and personal potential within a company in continuous evolution and with a solid growth.
• Training plan in technological competences in accordance with the requirements of the projects and clients.
• Flexible remuneration : we offer you an à la carte remuneration with the possibility of choosing different products and modelling yourself how to distribute them : health insurance, meal tickets, childcare, transport card, etc.
• Flexible working hours