Senior Customer Support Agent - German Speaking

INFINNI; A distancia; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

A tech company powered by innovative solutions seeks a Senior Customer Support Agent for its European team. You will handle customer inquiries in English and German, ensuring high service standards. Preferred candidates have a bachelor's degree and at least 2 years of experience in B2B SaaS customer support. The role promotes professional growth within a diverse team. Note: Applicants must be based in the Canary Islands. Competitive salary and remote work options available.

Servicios

Competitive Salary

Professional Growth Opportunities

Inclusive Culture

Formación

• At least 2 years of experience in a customer support role, preferably in a B2B SaaS environment.
• Fluency in English and German is a must; Spanish or French is a plus.

Responsabilidades

• Respond to customer questions through chat (Intercom).
• Provide resolutions to non-technical and technical inquiries.
• Maintain high customer satisfaction levels.
• Collaborate with support team to improve customer experience.

Conocimientos

Excellent written and verbal communication skills

Strong problem-solving abilities

Attention to detail

Ability to manage multiple inquiries

High level of empathy

Customer-centric mindset

Educación

Bachelor's degree in Business Administration or related field

Herramientas

Intercom

Zendesk

Descripción del empleo

Overview

About Us: INFINNI is building the infrastructure that powers the creator economy. We’re a technology company reimagining how creators work by designing powerful, modern tools that make it simple to manage, distribute, and scale their work.

Descubra si esta oportunidad es adecuada para usted leyendo toda la información que sigue a continuación.

The creator economy is on track to exceed $480B by 2027, yet the software powering it is fragmented and outdated. We’re here to change that. Our ecosystem of products—trusted by the biggest names in the industry—streamlines content management, distribution, and monetization.

We’re a global team of 150+ engineers, designers, marketers, and operators with experience at Meta, TikTok, Microsoft, N26, TIER, and WeWork. United by a shared mission: to empower creators to grow across platforms and markets by centralizing their content, sales, and operations into a single connected ecosystem.

Job Description

We are looking for a dedicated and enthusiastic Senior Customer Support Agent to join our European customer service team and our going international market. In this role, you will be responsible for addressing and resolving non-technical and technical customer inquiries in English and German via chat (Intercom) related to the Infinni platform. The ideal candidate will have strong communication, a customer-centric approach, and a keen eye for detail. This role reports to the Support Team Lead and will play a crucial part in ensuring our customers receive the highest standard of service.

We are looking for applicants who are currently based or interested in location to the Canary Islands

Responsibilities

You’ll be responsible for:

• Customer Service:
• Respond promptly and professionally to customer questions through chat (Intercom).
• Provide accurate and efficient resolutions to both non-technical and technical questions regarding the Infinni platform.
• Maintain a high level of customer satisfaction by addressing issues thoroughly and courteously.
• Escalate complex issues to the appropriate teams while ensuring customers are kept informed throughout the resolution process.

Collaboration

• Work closely with other members of the support team to share knowledge and best practices.
• Collaborate with cross-functional teams to resolve customer issues and improve the overall customer experience.
• Participate in team meetings and training sessions to stay updated on new features, tools, and processes.

Process Improvement

• Identify recurring customer issues and suggest improvements to enhance the support process.
• Contribute to the development and updating of support documentation and resources.
• Provide feedback to the Support Team Lead on potential improvements to tools and workflows.

Qualifications

Education and Experience:

• Bachelor's degree in Business Administration, Psychology, Human Resources, Finance, or a related field is preferred.
• at least 2+ years of experience in a customer support role, preferably in a B2B SaaS environment.
• Familiarity with Intercom or similar customer support tools (e.g., Zendesk).

Skills and Competencies:

• Excellent written and verbal communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to manage multiple inquiries simultaneously in a fast-paced environment.
• High level of empathy and customer-centric mindset.

Languages:

• Fluency in English and German is a must. Spanish or French is also a plus.

What’s in it for you

• We are a remote first company allowing our employees to work from home or abroad, please note that the role is only open to candidates based in the Canary Islands.
• Competitive Salary: A highly attractive compensation package.
• Professional Growth: Opportunities for career advancement and personal development in a fast-growing company.
• Inclusive Culture: Be part of a diverse and collaborative team committed to innovation and excellence.

If you are passionate about customer service and looking for an opportunity to grow within a dynamic team, we encourage you to apply for this exciting role. xsgfvud Join us in delivering exceptional support to our Infinni platform users!