Salesforce Service Cloud Voice / CTI Technical Lead

dentsu; Gijón; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading technology-driven marketing firm in Gijón seeks a Salesforce Service Cloud Voice Technical Lead. The ideal candidate will have over 5 years of experience with CTI solutions and Salesforce. Responsibilities include leading CRM integrations and supporting new technologies. A permanent contract with opportunities for professional development and work-life balance is offered.

Servicios

Health insurance

Flexible schedule

Home office support

Formación

• Minimum of 3 years in a similar role.
• Over 5 years of experience with CTI solutions.
• Experience with Salesforce Service Cloud Voice and Genesys.

Responsabilidades

• Lead CTI integrations across various CRM implementations.
• Support sales opportunities involving CTI and contact center solutions.
• Collaborate to evaluate new voice technologies in CRM.

Conocimientos

CTI solutions

Salesforce Service Cloud Voice

English proficiency

Descripción del empleo

Omega CRM, a Merkle & Dentsu company, with over 20 years of experience in technology-driven marketing and customer experience services, is seeking a Salesforce Service Cloud Voice Technical Lead.

MAIN TASKS:

• Lead CTI integrations and related software across various CRM implementations.
• Support sales opportunities involving CTI, Contact Center solutions, Voice, and Multichannel solutions.
• Collaborate with the Innovation team to evaluate new voice technologies and solutions within CRM environments.
• Gradually assume project leadership and support roles in Salesforce Contact Center and Customer Service projects.
• Coordinate with and oversee the development team responsible for integrations (REST, SOAP, API).
• Engage in analysis, documentation, testing, and support activities, acting as a CTI environment consultant.
• Serve as the main contact for CTI vendors involved in CRM projects.
• Work with various technologies (Google, AWS, Microsoft), with a focus on Salesforce application implementation, maintenance, and development.

REQUIRED EXPERIENCE

• At least 3 years in a similar role.
• Over 5 years of experience with CTI solutions.
• Experience with Salesforce Service Cloud Voice and Genesys.
• Proficiency in English.

WHAT WE OFFER

• Permanent contract.
• Flexible schedule supporting work-life balance.
• Certifications and professional development opportunities.
• Home office support.
• Flexible compensation options.
• Health insurance.
• Our commitment to social responsibility.
• Opportunities for growth and career development.

ABOUT US

Omega CRM, part of Merkle and Dentsu, is a global leader in customer experience solutions, leveraging AI and data-driven strategies across industries such as Retail, Healthcare, and more. With over 23 years of experience and a diverse team of 580+ professionals, we are recognized as a Salesforce ecosystem leader in Spain, committed to client satisfaction and innovation.