Sales Assistant - Contrato Formativo (1 Año)

Christian Dior Couture; Madrid; Presencial; EUR 20.000 - 30.000; Jornada completa

Descripción de la vacante

A luxury fashion brand is seeking a Sales Assistant in Madrid, who will be responsible for driving sales and providing outstanding customer service. The ideal candidate will have 1-2 years of experience in fashion retail, strong communication skills, and the ability to build lasting relationships with clients. Must meet legal requirements for a training contract and be proficient in English. This role offers the opportunity to be a brand ambassador and participate in a dynamic team environment.

Formación

• Preferred experience of 1/2 years in fashion and luxury boutiques.
• Knowledge of selling techniques.
• English is mandatory.

Responsabilidades

• Achieve sales objectives through effective sales techniques.
• Ensure a welcoming client-focused environment.
• Contribute to product reception and quality control.

Conocimientos

Sales techniques

Strong communication skills

Team-working attitude

Customer service

Herramientas

Office 360

Descripción del empleo

PURPOSE OF THE JOB

We are looking for a Sales Assistant (Contrato Formativo para la Obtención de la Práctica Profesional) to join our amazing team at Christian Dior Couture in Madrid at El Corte Ingles Castellana.

As Dior Ambassador, the Sales Assistant’s responsibility is to contribute to the brand sales growth in the store, represent the brand values and be active in outstanding customer service.

JOB RESPONSIBILITIES

YOUR IMPACT

You can implement valuable actions and strategies covering the following areas of responsibilities:

SALES

• Achieve sales objectives through the effective use of sales techniques
• Demonstrate strong product expertise, engage clients through the details and stories of our products
• Know the daily objectives and Key Performance Indicators (KPI)
• Identify customer expectations and advise them on products as well as add-on sales
• Provide a retail ceremony to all customers and go to an extra mile
• Understand how to handle customer database and clienteling

MANAGEMENT OF THE RELATIONSHIP WITH CLIENTS

• Ensure a welcoming client focused environment, which includes offering best in class service, in person, over the phone and through electronic communication
• Develop local and international client book with the ability to recruit and develop top clients
• Problem-solving in partnership with the management team to ensure that each client issue is properly resolved to the benefit of the business and the client

BACK-OFFICE SUPPORT

• Contribute to product reception, quality control before sale, and update the stock after sales, when necessary
• Elaborate and supervise product feedback
• Preparation of a delivery and of the essential elements for the products’ packaging and wrapping.

PROFILE

REQUIREMENTS

WHAT YOU CAN BRING

• Candidates must meet the legal requirements to sign a “Contrato Formativo para la Obtención de la Práctica Profesional”
• Preferred Experience of 1/2 years in fashion and luxury boutiques.
• Knowledge of selling techniques.
• English is mandatory.
• Office 360 and other basic knowledge of digital software.

SOFT & INTERPERSONAL SKILLS

• Ambition to grow in luxury retail and take upon different challenges and new responsibilities
• Positive and kind attitude
• Team-working attitude
• Committed, flexible and willing to learn
• Strong drive for business results with a passion for creativity, fashion and the Maison.
• Working by objectives and time management skills in a fast-paced environment.
• Strong communication skills, empathy, and agile mindset
• Ability to develop lasting relationships with people through strong communication.