Remote Customer Success Lead - Spain

Medium; A distancia; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A growing e-commerce brand is seeking a Customer Success professional in Spain to lead and scale their customer experience function. This fully remote role involves improving the customer journey from pre-sales to retention. Key responsibilities include optimizing KPIs, managing a customer success team, and enhancing operational excellence. The ideal candidate has over 5 years of experience in customer success, a strong background in e-commerce, and exceptional communication skills. This is a dynamic, impactful role in a flexible work environment.

Servicios

Fully remote, flexible work environment

Opportunity to lead a high-impact function

Collaborative culture focused on innovation

Formación

• Minimum of 5 years of experience in customer success, with 2+ years in leadership.
• Strong background in e-commerce operations.
• Excellent written and verbal communication skills.

Responsabilidades

• Own and improve the end-to-end customer experience.
• Establish and optimize KPIs and workflows.
• Build and mentor a high-performing customer success team.

Conocimientos

Customer success

Client operations

E-commerce operations

Analytical skills

Problem-solving

Herramientas

Shopify

QuickBooks

Descripción del empleo

A growing e-commerce brand is seeking a Customer Success professional in Spain to lead and scale their customer experience function. This fully remote role involves improving the customer journey from pre-sales to retention. Key responsibilities include optimizing KPIs, managing a customer success team, and enhancing operational excellence. The ideal candidate has over 5 years of experience in customer success, a strong background in e-commerce, and exceptional communication skills. This is a dynamic, impactful role in a flexible work environment.