Program Director Madrid Spain

NLSP-Adobe Systems Iberica SL; Madrid; Presencial; EUR 60.000 - 100.000; Jornada completa

Descripción de la vacante

Join a forward-thinking company as a Program Director in Madrid, where you'll lead transformative projects that enhance customer experiences. This role offers the chance to collaborate with cross-functional teams, manage resources effectively, and drive impactful results for clients. You'll leverage your extensive experience in project management and customer experience to shape strategies that resonate in the Iberian market. With a commitment to innovation and quality, this position promises a dynamic work environment where your leadership and problem-solving skills will shine. If you're ready to make a significant impact, this opportunity is tailor-made for you.

Servicios

Exceptional work environment

Ongoing feedback and growth opportunities

Diversity and inclusion initiatives

Accessibility accommodations

Formación

• 10+ years of experience in delivering complex transformational projects.
• Strong expertise in Customer Experience Management and Digital Marketing.

Responsabilidades

• Drive successful delivery of client projects ensuring business goals are met.
• Manage resources, timelines, and budgets while ensuring client satisfaction.

Conocimientos

Project Management

Customer Experience Management (CXM)

Leadership

Problem-Solving

Communication

Educación

Bachelor's Degree

Master's Degree

Herramientas

Jira

Trello

MS Project

Descripción del empleo

Changing the world through digital experiences is what Adobe is all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, transforming how companies interact with customers across every screen.

We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We believe that new ideas can come from anywhere in the organization and that the next big idea could be yours!

The Opportunity

From the moment you wake up until you go to bed, consider the media you consume, the ads you see, the apps you use, the websites you browse, and the online shopping you do—every interaction is likely powered by an Adobe product.

We have an exciting opportunity for a Program Director to join our Professional Services Team in Madrid. As a key leader in Adobe's Professional Services organization, you will drive the successful delivery of client projects, ensuring they achieve their business goals using Adobe solutions. You will collaborate closely with client stakeholders and cross-functional teams to manage resources, timelines, and budgets while maintaining outstanding client satisfaction.

If you're ready to deliver impactful results for Adobe's clients in the Iberia Region, we'd love to hear from you.

What you'll do

1. Program Leadership & Strategic Value Creation

• Establish and maintain C-level relationships throughout project cycles to understand customer business objectives and KPIs.
• Act as the primary contact for Professional Services engagements, ensuring alignment with teams such as Technical Support, Technical Account Management, and Customer Success.
• Ensure a seamless transition from presales to postsales, translating customer requirements into actionable project plans.
• Develop and deliver CxO-ready presentations, including ROI and TCO analyses, to drive value realization discussions.
• Assess current (as-is) and future (to-be) business processes, identifying key use cases and value drivers.

2. Program & Project Management

• Resource Management: Work closely with cross-functional teams including consultants, engineers, and partners to allocate resources effectively and optimize project outcomes.
• Team Leadership: Mentor and guide delivery teams to uphold Adobe's commitment to quality and customer success.
• Risk Management: Identify potential risks early and implement mitigation strategies to ensure project continuity and success.
• Process Improvement: Advocate for and implement best practices in delivery methodologies (e.g., Agile, Scrum) to enhance service quality and efficiency.
• Financial Management: Monitor and manage project budgets, ensuring profitability and alignment with business objectives.

What you'll need to succeed

• Experience: 10+ years of proven experience in delivering complex transformational projects or programs.
• Industry Knowledge: Strong expertise in Customer Experience Management (CXM), including Digital Marketing, CRM, and related technologies.
• Regional Expertise: Deep understanding of the Iberian market, including business culture and operational nuances in Spain and Portugal.
• Leadership Skills: Demonstrated ability to lead cross-functional and distributed teams, fostering collaboration and accountability.
• Problem-Solving: Strong analytical skills with a track record of resolving complex project challenges.
• Communication: Exceptional verbal and written communication skills in English and Spanish; Portuguese is a plus.
• Technical Proficiency: Experience with project management tools such as Jira, Trello, and MS Project, along with expertise in Agile frameworks.

This position is based in Madrid, Spain.

If you're passionate about driving digital transformation and delivering exceptional client experiences, we encourage you to apply!

At Adobe, you'll be immersed in an exceptional work environment recognized worldwide. You'll be surrounded by colleagues committed to helping each other grow through our unique Check-In approach, where ongoing feedback flows freely. If you're looking to make an impact, Adobe is the place for you. Discover what our employees say about their careers on the Adobe Life blog and explore the fantastic benefits we offer.

Adobe is an equal opportunity employer. We hire talented individuals regardless of gender, race, ethnicity, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We believe that when our employees feel appreciated and included, they can be more creative, innovative, and successful. This is what it means to be Adobe For All.

We are committed to accessibility. If you have a disability or special need requiring accommodation to navigate our website or complete the application, please contact us via email or phone.