Platform Onboarding Consultant

Peak3 (formerly ZA Tech); Madrid; Híbrido; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A growing SaaS company in Madrid is looking for a Platform Onboarding Consultant fluent in English. This role requires supporting technical pre-sales, managing tenders, and engaging with customer technical stakeholders to ensure smooth onboarding across multiple European markets. Ideal candidates will have up to 5 years of experience in technical roles, excellent communication skills, and a solid understanding of modern SaaS and cloud architectures. This position offers a hybrid working model and competitive salary.

Servicios

Annual performance-based bonus

Competitive salary package

Flexible working model

Additional health insurance

Formación

• Up to 5 years of experience in technical roles like platform support or solution engineering.
• Experience in technical pre-sales activities, including RFI/RFP responses.
• Excellent written and verbal communication skills in English, with knowledge of additional languages being a plus.

Responsabilidades

• Act as the technical counterpart for pre-sales activities.
• Maintain technical content for tenders.
• Engage directly with customer technical stakeholders.

Conocimientos

Technical pre-sales

Communication skills

Analytical skills

Problem-solving skills

Interpersonal skills

Herramientas

Cloud platforms

APIs

Microservices

Descripción del empleo

About Peak3

Peak3 is an award‑winning vertical SaaS provider, enabling more relevant, convenient, and affordable insurance protection for everyone through our technology and ingenuity. Together with our clients, we create a more resilient and innovative future.

We combine insurance core, distribution, and AI solutions to deliver a step change in performance for insurers, MGAs, and insurance intermediaries. From greenfield embedded insurance ventures to multi‑country core modernization programs, our SaaS solutions power top customers across Life, Health, and P&C insurance.

Our 500+ colleagues are based across over 15 countries in Europe and Asia – with an ambitious roadmap to scale further. We have recently closed a US$35 million Series A fundraising and are backed by leading investors.

Why Peak3

Due to the rapid growth of the business, Peak3 is expanding its European operations, and we are looking for talents to strengthen our team, and work with us to bring innovation, digitalization and embedded insurance into the next stage of growth and transformation in the European markets. We offer a unique environment to strive, learn, grow, and deliver throughout a career path. You will be working with bright and like‑minded people, collaborating in a global, inclusive, dynamic culture.

Platform Onboarding Consultant

We are currently looking for a Platform Onboarding Consultant, located in Madrid and fluent in English, to join our regional Customer Onboarding team. In this role, you will support technical pre‑sales, tenders, demos, pilots, and early onboarding activities across multiple European markets, working closely with internal technical teams and senior customer stakeholders to ensure technical readiness, consistency, and scalability.

Your Role and Tasks

• Act as the technical counterpart for pre‑sales activities, supporting RFI and RFP responses with accurate, consistent, and well‑structured technical input.
• Own and maintain technical content for tenders, including architecture descriptions, security and deployment models, integration approaches, and non‑functional requirements.
• Coordinate with Product, Architecture, Security, and SRE teams to ensure tender responses are technically correct, realistic, and aligned with platform standards.
• Engage directly with customer technical stakeholders (Enterprise Architects, CTOs, IT leads) during tenders, demos, pilots, and onboarding discussions.
• Explain platform architecture, deployment models, security posture, and integration patterns in a clear and credible manner.
• Coordinate with Delivery teams, Delivery Managers, and Solution Architects to ensure technical assumptions from tenders, demos, and pilots are documented and handed over effectively.
• Support technical due diligence, architecture reviews, and security discussions during sales and onboarding phases.

What you bring with you

• Up to 5 years of professional experience in technical roles such as platform support, technical onboarding, solution engineering, business architecture, IT operations, or similar client‑facing environments.
• Experience supporting technical pre‑sales activities, including RFI/RFP responses, demos, pilots, or architecture discussions.
• Excellent written and verbal communication skills in English; additional European languages (French, German, Spanish) are a strong plus.
• Strong analytical, problem‑solving, and interpersonal skills, with the ability to work effectively in cross‑functional and multicultural environments.
• Solid conceptual understanding of modern SaaS and cloud platforms, including public cloud, containers, microservices, and observability concepts.
• Good understanding of web applications and system architecture, including APIs, integrations, data flows, and interface communication.
• Familiarity with operational and managed service concepts, such as SLAs, incident and change management, and service reliability principles.
• Basic understanding of security and access management, common security risks, and compliance considerations.
• Awareness of disaster recovery and business continuity principles, including DR planning and testing.
• Structured, proactive, and comfortable operating in roles that require technical leadership, coordination, and influence without direct execution ownership.

What We Offer

• A hybrid and flexible working model
• Annual performance‑based bonus and competitive salary package
• Referral bonus scheme
• Additional health insurance
• Opportunity to work in a global environment with teams from Europe and Asia
• The opportunity to fast track your career by working in a high‑growth environment with ample learning and development opportunities as Peak3 and the European BU will continue to grow in the upcoming years