Planner Specialist

Europ Assistance; Madrid; Híbrido; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

Una empresa de asistencia internacional busca un profesional para unirse al área de previsión y planificación en Madrid. Se encargará de la planificación eficiente de la fuerza laboral a nivel internacional, coordinando equipos operativos y garantizando la calidad de los horarios. Se requiere una licenciatura y al menos 5 años de experiencia en un puesto similar, además de un conocimiento avanzado de español e inglés. La posición ofrece un contrato estable y un modelo de trabajo híbrido.

Formación

• 5 years' experience in a similar position or in contact centers.
• Experience in operational monitoring and planning management.
• Knowledge of regulatory texts and organization of working time.

Responsabilidades

• Drive efficient workforce planning across international markets.
• Coordinate monthly planning updates and ensure schedule quality.
• Support operational teams on planning-related matters.

Conocimientos

Planning tools expertise

Spanish: native speaker

English: advanced proficiency

Knowledge of Genesys

Knowledge of Power BI

Microsoft Office Suite

Educación

Bachelor’s degree in IT, Business or Engineering

Descripción del empleo

We are looking for a person who will join the

International Forecast & Planning Area

in our Madrid office!

#You will join the

Forecast & Planning Area

in Madrid reporting to the Head of the team.

Main mission

Will be : drive efficient workforce planning across international markets by aligning resource needs with demand, ensuring schedule quality, and meeting service agreements

Strategic Workforce Planning

Responsible for estimating FTE needs per market and developing coverage plans aligned with demand, in coordination with operational teams and internal procedures, within an area of over 100 people operating in an international environment and providing services in more than 10 languages.

Planning supervision and updates

Coordinate monthly planning updates, ensure real-time schedule quality, and produce follow-up reports for management.

Provide support to operational teams on planning-related matters (tools, regulations, holidays), and prepare documentation for HR and operations meetings, including reporting and action follow-up.

Strategic projects

Contribute in the selection and deployment of solutions that enhance the maturity of the organization's tools and processes.

• Bachelor’s degree in IT, Business School or Engineering School

• 5 years' experience in a similar position and / or experience in contact centers, operational monitoring, planning manager.
• Knowledge of planning tools, as well as the organization of working time and regulatory texts is a real plus.
• Highly valued knowledge of Genesys, Power BI, and Microsoft Office Suite.
• Spanish: native speaker | English: advanced proficiency.
• Starting date: ASAP.

Office based in Madrid

Full-time. Stable employment contract

Hybrid model.

Access to Training Platform

Europ Assistance es una empresa consolidada, parte del Grupo Generali, dedicada a cuidar de las personas desde 1963.

Ofrecemos asistencia en más de 200 países a través de una amplia red de empresas proveedoras y centros de asistencia.

Nuestra misión es acompañar a personas y empresas del estrés a la tranquilidad, en cualquier momento y lugar.

La visión de nuestros / as 12.000 empleados / as es ser la empresa de cuidados más fiable del mundo.

Hoy, ofrecemos soluciones en una amplia gama de servicios : seguros de viaje y asistencia médica, asistencia en carretera y movilidad, hogar y estilo de vida, salud, cuidado de personas mayores y servicios personalizados.

Fomentamos la diversidad, el desarrollo profesional, el bienestar personal y un entorno de trabajo inclusivo y accesible.