Operations technician at the EGA team

Centre for Genomic Regulation; Barcelona; Híbrido; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading biomedical research institute in Barcelona is seeking an Operations Technician for the European Genome-Phenome Archive team. The role involves providing user support, troubleshooting issues, and collaborating with developers to enhance user experience. Candidates should have a relevant degree and experience in customer support, along with strong computer skills. This position offers a hybrid working model and career development opportunities.

Servicios

Flexible working hours

Extended vacation period

Professional development opportunities

Formación

• At least 1 year of experience in customer or user support.
• Willingness to learn technical tools.
• Excellent communication skills in English.

Responsabilidades

• Provide first-line support to EGA users.
• Troubleshoot technical issues with databases.
• Collaborate with developers and system administrators.

Conocimientos

Customer support experience

Computer skills

Organizational skills

Multitasking

Proactive problem-solving

Educación

Bachelor’s degree in biology, Bioinformatics, Computer Science, or a related field

Herramientas

Basic SQL

Linux command line

Descripción del empleo

Operations technician at the EGA team

The Centre for Genomic Regulation (CRG) is an international biomedical research institute of excellence, based in Barcelona, Spain, with more than 400 scientists from 44 countries. The CRG is composed by an interdisciplinary, motivated and creative scientific team which is supported both by a flexible and efficient administration and by high‑end and innovative technologies.

We are seeking an operations technician to join the European Genome‑Phenome Archive (EGA) team at the CRG. The successful candidate will contribute to the daily operations of the EGA’s. They will work closely with a small sub team of Help Desk Officers embedded in the EGA Team. The candidate needs to be proficient in using informatics tools to assist the users and be able to work in a very organized manner. In addition, they will contribute to improve features, and to provide always a better service to the EGA user community. Oral and written job‑related communications will be carried out in English.

What Will You Do?

• Provide first‑line support to EGA users: respond to queries, assist with data submissions, and guide access requests.
• Troubleshoot common technical issues with databases and data management tools.
• Document solutions and contribute to FAQs and the internal knowledge base.
• Collaborate with developers, system administrators, and project managers to improve user experience.
• Participate in testing and feedback for new EGA features.
• Learn and grow with the support of senior colleagues and mentoring opportunities.

About the team

The European Genome‑Phenome Archive (EGA) is a service for secure archiving and sharing of all types of personally identifiable genetic and phenotypic data resulting from biomedical studies and healthcare centres. Jointly managed by the Centre for Genomic Regulation (CRG) in Barcelona the European Bioinformatics Institute (EBI) in Cambridge (UK), the EGA provides an invaluable service to the worldwide biomedical research community. The two teams, even if geographically split, collaborate on daily basis. The EGA team at the CRG is composed of nearly 25 members coming from all around the globe and with diverse professional expertise: helpdesk officers, system administrators, bioinformatics, IT architects, web developers and project managers. All together, we are involved in several international projects in numerous scientific fields, where we bring our expertise in human genomic data management. Furthermore, our team continuously work to improve and to deploy new services, with the goal of adding value to the huge assets that EGA is responsible for.

Whom would we like to hire?

Professional experience

Must Have

• Bachelor’s degree in biology, Bioinformatics, Computer Science, or a related field.
• At least 1 year of experience in customer or user support (helpdesk, IT support, or similar).
• Good computer skills and willingness to learn technical tools (basic SQL, Linux command line, databases).

Nice to have

• Knowledge of human genomic data or biomedical research.
• Experience with ticketing/helpdesk systems.

Languages

• Excellent communication skills in English (written and spoken).
• Spanish or Catalan are considered a plus.

Competences

• Strong organizational and multitasking skills.
• Quick learner.
• Team player in a diverse and international environment.
• Service‑oriented and proactive problem‑solving attitude.
• Curiosity and eagerness to learn new tools and processes.

The Offer – Working Conditions

• Contract duration: Technical and scientific activities contract (estimated duration until 31/10/2026, with the possibility of extension).
• Schedule: Full‑time, hybrid model available.
• Estimated annual gross salary: Salary is commensurate with qualifications and consistent with our pay scales.
• Start date: As soon as possible.

We provide a highly stimulating environment with state‑of‑the‑art infrastructures, and unique professional career development opportunities. To check out our training and development portfolio, please visit our website in the training section.

We offer and promote a diverse and inclusive environment and welcome applicants regardless of age, disability, gender, nationality, ethnicity, religion, sexual orientation or gender identity.

The CRG is committed to reconcile a work and family life of its employees and are offering extended vacation period and the possibility to benefit from flexible working hours.

Application Procedure

All applications must include:

• A motivation letter addressed to Jordi Rambla.
• Contact details of two referees.
• Applications must be submitted online through the "Apply" button below.

Selection Process

• Pre‑selection: The pre‑selection process will be based on qualifications and expertise reflected on the candidates CVs. It will be merit‑based.
• Interview: Preselected candidates will be interviewed by the Hiring Manager of the position and a selection panel if required.
• Offer Letter: Once the successful candidate is identified the People department will send a Job Offer, specifying the start day, salary, working conditions, among other important details.
• Deadline: Please submit your application by December 5, 2025.

Suggestions

The CRG believes in ongoing improvement and promotes a culture of feedback. This is one of the reasons we have in place, at your disposal as a candidate, a mechanism to gather your suggestions/complaints concerning your candidate experience in our recruitment processes. Your feedback really matters to us in our aim at creating a positive candidate journey. You can make a difference and help us improve by letting us know your suggestions through the following form.