JR Guest Relations Officer - SPN

JR Spain; Madrid; Presencial; EUR 25.000 - 30.000; Jornada completa

Descripción de la vacante

A leading hospitality service provider in Madrid is seeking a Junior Guest Relations Officer to manage guest interactions and ensure exceptional service. The ideal candidate will have 1-2 years in front desk/reception roles at 4 or 5-star hotels, possess excellent communication skills, and ideally speak multiple languages. This role emphasizes professionalism and a keen attention to detail in guest experiences.

Formación

• 1-2 years experience as Front Desk/Receptionist in a 4 or 5-star hotel.
• Ability to speak English clearly and distinctly.
• Guest services shipboard experience is an advantage.

Responsabilidades

• Own each guest interaction and ensure premium service.
• Respond to escalated guest concerns professionally and positively.
• Champion strong administrative skills and maintain a professional presence.

Conocimientos

Outstanding hospitality skills

Effective decision-making abilities

Strong communication skills

Organizational skills

Language skills (Spanish, Portuguese, Italian, French, German)

Descripción del empleo

Social network you want to login/join with:

JR Guest Relations Officer - SPN, madrid

col-narrow-left

Client:

Royal Caribbean Group

Location:

madrid, Spain

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

766983430950250086432460

Job Views:

1

Posted:

23.07.2025

Expiry Date:

06.09.2025

col-wide

Job Description:

The Junior Guest Relations Officer owns each guest interaction, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As part of the Guest Relations team, the Junior Guest Relations Officer is the liaison between the guest and all Hotel and Marine Departments, proactively anticipating every guest’s needs and expectations. The Junior Guest Relations Officer must possess outstanding hospitality, communication and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Junior Guest Relations Officer is held fully accountable for the quality of their guests’ personalized experience. This individual will take full ownership and accountability of their guest interaction, the guest sentiment following the interaction and the orderliness, emergency preparedness and efficacy of stateroom services.

Qualifications:

• 1-2 yrs experience as Front Desk/Receptionist in a 4 or 5 * hotel.
• Ability to speak English clearly, distinctly and cordially with guests.
• Ability to speak additional languages preferably Spanish, Portuguese, Italian, French or German
• Guest Services shipboard experience is an advantage

Essential duties and responsibilities:

• Maintains a constant presence of professionalism and emergency preparedness within stateroom services, supporting the operation in resolving elevator and ADA alarms, being the brand voice of the ship and Guest Relations for external calls and providing impeccable quality of personalized service to internal and external guests and crew alike
• Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening
• Championing strong administrative skills, taking periodic metrics of data such as guest counts, call volume, call content and guest and crew call behavioral analysis
• Readily communicates inventory, program access and maintenance requirements by taking full stewardship of work areas and tools
• As an Officer, leads by example by maintaining a firm, calm composure in all situations, treats all guest and crew with equal humility and respect, champions cleanliness and orderliness when walking all guest and crew areas by correct reporting and ownership, greets all guest and crew following service philosophy and takes full ownership of all guest and crew occurrences that require direction and leadership.