IT Support Technician Madrid (Hybrid, 3 daysweek onsite)

Boost-IT; Madrid; Híbrido; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A tech support company is seeking an IT Support Technician in Madrid to provide both onsite and remote support for end-user technology. The role requires strong Windows knowledge, hardware troubleshooting skills, and the ability to work under a B2B contracting model. Candidates should demonstrate proactive service abilities and excellent communication skills in English. This position includes onsite work three days a week and occasional travel to another site.

Formación

• Previous experience in IT Support Service Desk or Desktop Support roles (L1/L2).
• Strong knowledge of Windows environments, hardware troubleshooting and basic networking concepts.
• Ability to perform physical tasks such as cabling and hardware setup.
• Experience with imaging tools and device lifecycle management.
• Good understanding of Active Directory, Office 365 and user administration.
• Good communication skills in English.

Responsabilidades

• Provide hands-on support for end-user workplace technology including laptops and peripherals.
• Manage local IT stock and coordinate storage activities.
• Act as onsite support for server and networking tasks.
• Support ad-hoc IT needs and troubleshoot hardware or connectivity issues.
• Handle user account creation and troubleshooting.

Conocimientos

Change Management

API

ABAP

Facility Management

Games

Claims

Descripción del empleo

Contract model : Preferably B2B

We are looking for a hands‑on IT Support Technician based in Madrid to provide high‑quality onsite and remote support for end‑user workplace technology. The ideal candidate is proactive service‑oriented and comfortable working in a global IT environment.

Tasks

• Provide hands‑on support for end‑user workplace technology including laptops, thin clients, printers, mobile devices and other peripherals.
• Perform hardware‑related tasks such as cabling, device delivery, setup, imaging, replacements and factory resets.
• Manage local IT stock and coordinate storage activities ensuring accurate asset tracking and availability.
• Act as the onsite eyes and hands for the technical/server room supporting basic server and networking tasks under remote team guidance.
• Collaborate with global AZ Tech teams to ensure smooth integration, proper incident escalation and alignment with global standards.
• Support ad‑hoc IT needs including initial troubleshooting and resolution of first‑level hardware or connectivity issues.
• Handle user account creation and troubleshooting (O365, AD access, permissions, etc.).
• Travel occasionally to a secondary site for server room checks and hardware management.
• Assist in IT‑related communication for changes, incidents and updates.

Requirements

• Previous experience in IT Support Service Desk or Desktop Support roles (L1/L2).
• Strong knowledge of Windows environments, hardware troubleshooting and basic networking concepts.
• Ability to perform physical tasks such as cabling, equipment installation and hardware setup.
• Experience with imaging tools and device lifecycle management.
• Good understanding of Active Directory, Office 365 and user administration.
• Proactive, organized and able to work independently while coordinating with global teams.
• Good communication skills in English.
• Availability to work 3 days per week onsite in Madrid and occasionally travel to another local site.
• Preferably able to work under B2B contracting model.

Key Skills

• Change Management
• API
• ABAP
• Facility Management
• Games
• Claims

Employment Type : Freelance

Experience : years

Vacancy : 1