IT Service Desk Team Lead – Hybrid & Multilingual Support

Eurofins; Barcelona; Híbrido; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

An international life sciences company in Barcelona is seeking a Team Leader for its multilingual IT support team. The role involves providing expert-level IT support and leading a team of Service Desk Engineers. The ideal candidate should have proven experience in IT support, fluency in English, French, and Spanish, and excellent communication skills. This position offers a competitive salary package and a hybrid working setup.

Servicios

Competitive salary package

Bonus and benefits

Extensive coaching and training opportunities

Dynamic working environment

Formación

• Proven experience in a Service Desk or IT support role.
• A strong customer service mindset.
• Confidence in guiding others and motivating teammates.

Responsabilidades

• Provide expert-level IT support for users across Europe.
• Troubleshoot issues involving Microsoft 365 and Windows 10/11.
• Assist in prioritizing and distributing incoming tickets.

Conocimientos

Customer service mindset

Troubleshooting skills

Fluency in English

Fluency in French

Fluency in Spanish

Excellent communication skills

Interpersonal skills

Organizational skills

Herramientas

Microsoft 365

Windows 10/11

Active Directory

BMC Helix

Azure

SCCM

Intune

Descripción del empleo

An international life sciences company in Barcelona is seeking a Team Leader for its multilingual IT support team. The role involves providing expert-level IT support and leading a team of Service Desk Engineers. The ideal candidate should have proven experience in IT support, fluency in English, French, and Spanish, and excellent communication skills. This position offers a competitive salary package and a hybrid working setup.