Icelandic Customer Support - Barcelona

PlanetJobs; Barcelona; Híbrido; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A prestigious travel company is seeking a customer support advisor in Barcelona. The role involves understanding customer needs and providing high-quality service, with responsibilities including responding to inquiries and mediating between international travelers and accommodation suppliers. Ideal candidates must be proficient in Icelandic (C2) and have advanced English skills, alongside excellent communication and problem-solving abilities. Benefits include Spanish lessons, free health insurance, and a supportive multicultural office environment.

Servicios

Spanish lessons

Free private health insurance

Flexible nursery school transport

Multicultural working environment

Free coffee and fruit

Initial training and personal coaching

Formación

• Experience in customer service or contact centre environments is valued.
• Positive, motivated mindset to deal with tricky customer problems.
• Open to changing priorities and business processes.

Responsabilidades

• Understand and identify customer needs.
• Listen, respond, and mediate between travellers and accommodation suppliers.
• Clarify inquiries about service, payment, and technical requirements.

Conocimientos

Icelandic C2 level

Advanced English

Excellent communication skills

Interpersonal skills

Problem-solving mentality

User-friendly PC skills

Goal-oriented work approach

Affinity with Accommodation Platforms

Herramientas

Office 365

CRM Database

Descripción del empleo

DUTIES AND RESPONSIBILITIES

• As a customer support advisor for a prestigious travel company, you will be in charge of understanding and identifying customer needs.

• You will be listening, responding and mediating between our international travellers and accommodation suppliers of all over the world, always ensuring a high level of customer service.

• Clarifying inquiries about service, payment, and technical requirements, providing accurate information and following set processes, via email and phone.

REQUIREMENTS

• Icelandic C2 level and advanced English

• Excellent communication and interpersonal skills both written and spoken

• User friendly PC skills: Office 365, CRM Database, and other internal platforms.

• A problem-solving and solution-driven mentality

• A positive, motivated mindset will help you deal with some tricky customer problems.

• Goal-oriented work approach

• An open mind to changing priorities and business processes.

• Affinity with Accommodation Platforms

• Experience within customer service or contact centre environments will be valued.

• Availability to work from the office and from home (within 100km of the office)
  

BENEFITS

• Feel Good - program which includes Spanish lessons, quizzes with prices, free group activities such as running, beach volleyball, roller skating and much more!

• Free private health insurance if interested when getting a permanent contract.

• Flexible remuneration in nursery school transport if interested after the probation period.

• A multicultural and international working environment

• Modern office spaces, well connected by public transport and close to Glories shopping mall (Westfield)

• Free coffee every day and free fruit once a week

• Be part of an exciting industry leading department with great opportunities to learn and grow your career

• 3 weeks of Initial training and continued personal coaching