HRIS Support & Helpdesk

Horse Powertrain; Alcobendas; Presencial; EUR 35.000 - 50.000; Jornada completa

Descripción de la vacante

A global powertrain solutions leader is seeking an HR Digital support specialist to enhance the user experience with SAP SuccessFactors. The role entails managing HRIS support tickets, providing Level 1 support globally, and improving HR digital tools. The ideal candidate possesses 2+ years of experience with SAP SuccessFactors, strong service orientation, and excellent English; knowledge of additional languages like Spanish is a plus. A commitment to equal opportunities is essential.

Formación

• 2 years supporting SAP SuccessFactors with HR experience required.
• Outstanding skills in SAP SSSFF Employee Central necessary.
• International communication skills and a collaborative mindset are essential.

Responsabilidades

• Manage HRIS support tickets with proper prioritization.
• Provide seamless Employee Experience and Level 1 support.
• Identify bugs and contribute to HR digital improvements.

Conocimientos

SAP SuccessFactors

Employee experience

Service-oriented mindset

Strong communication skills

Data quality initiatives

Descripción del empleo

About Horse Powertrain

Horse Powertrain is an independent new powertrain solutions business, with over 125 years of heritage from Renault and Geely. We develop and produce world‑class hybrid and combustion engines and transmissions to move our industry forward, offering many different paths to net zero.

Horse Powertrain has 19,000 dedicated and determined employees, working in 17 manufacturing plants, and 5 R&D centers on three continents. This role is employed by Horse Powertrain Ltd and is based at head office in London, with occasional travel possible to Horse Powertrain’s other sites.

Why join us?

At Horse Powertrain, you’ll have opportunities to grow your career while making a difference. This is a dynamic, international environment, staffed by caring and collaborative people. If you’re ready to create excellence with us, you’ll be appreciated and rewarded.

As part of the HR Digital team, you will act as the first point of contact for HR employees worldwide regarding SAP SuccessFactors. Your mission is to ensure a smooth user experience, support HR teams in their daily activities, and contribute to continuous improvement of HR digital tools and data quality.

What you will do

• Monitor and manage HRIS support tickets, ensuring proper prioritization and follow‑up.
• Provide first class Employee Experience, driving seamless service and a can‑do attitude.
• Provide Level 1 functional support to HR users on SAP SuccessFactors globally.
• Support users with system navigation, how‑to questions, and best practices.
• Identify and elevate bugs, incidents, and functional improvement needs.
• Collect business requirements and coordinate with HR centre of excellence and HRIS experts.
• Animate the HR Digital Community along with the HR Digital managers (newsletter, monthly meetings, training materials).
• Contribute to data quality initiatives in collaboration with HR Centers of Excellence.
• Support the HR Digital managers in evolving Success Factors and the delivery of the HR campaigns.
• Actively participate in HR and IT Digital meetings on SF contributing to the long‑term success and usage of the tool.

What we’re looking for

• A proven track record of 2 years supporting SAP SuccessFactors with HR background.
• Outstanding SAP SSSFF Employee Central skills.
• Strong service‑oriented with international communication and digital mindset skills, coupled with a collaborative mindset.
• Exposure to Onboarding, Performance & Goals, Compensation and/or Analytics & Reporting is a plus.
• Excellent written and spoken English; good working knowledge of Spanish, Portuguese, Romanian, Swedish, Turkish or Chinese would be an advantage.

Equal opportunities employer

As a company, we are committed to equal opportunities, and recruit people based on their competencies and qualifications. We encourage candidates from underrepresented groups to apply for our job vacancies. If you believe you have the skills and passion to excel in this role, we would love to hear from you. Let’s explore the possibilities together.

How to apply

Deadline to submit your application is March but the selection process will be running continuously. Please note that due to data regulations, we do not accept applications via email.

Questions

If you have any additional questions regarding the position, you are welcome to contact recruiting manager.

For questions regarding the recruitment process please contact Recruiter Patricia Iranzo.

Horse Powertrain Limited is a global leader in powertrain solutions. Learn more at www.horse-powertrain.com.