Helpdesk - it support

ASPHALION; Madrid; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A growing technology firm in Madrid seeks a proactive IT Support professional to assist with daily operations. Responsibilities include providing first-level technical support, managing user accounts, and ensuring office IT needs are met. The ideal candidate is fluent in Spanish and English, has hands-on experience in IT support or administration, and embodies motivation and team spirit. This position offers a permanent contract, flexible hours, and a dynamic environment with a focus on employee well-being.

Servicios

Flexible working schedule

Training and personal development program

English lessons

Formación

• Fluent in Spanish - English (B2+).
• Previous experience in office support, administrative roles, IT Support / Helpdesk.
• Motivated, positive, and enthusiastic.

Responsabilidades

• Provide first-level technical support for users (hardware, software, and connectivity issues).
• Install, configure, and maintain computers, peripherals, and software.
• Record all maintenance and troubleshooting activities.
• Create and manage user accounts and access permissions.
• Assist the IT team with preventive maintenance and general support tasks.

Conocimientos

IT Support

Communication skills

Customer contact

Team player

Educación

CFGM in Sysadmin or similar

Descripción del empleo

Would you like to apply your technical knowledge while supporting the daily operations of a dynamic and growing office?

We are looking for a proactive, organized, and service-oriented person who can provide basic IT support to users while assisting with the day-to-day management of the office.

Main responsibilities:

• IT Support (Helpdesk L1): Provide first-level technical support for users (hardware, software, and connectivity issues)
• Install, configure, and maintain computers, peripherals, and software.
• Record all maintenance and troubleshooting activities.
• Create and manage user accounts and access permissions.
• Assist the IT team with preventive maintenance and general support tasks.
• Stay up to date with new technologies and best practices in IT support.
• IT Support of meetings, visits, and internal events.
• Receive and handle deliveries, mail, and packages.
• Act as a point of contact for general office needs and staff requests.

Requirements:

• CFGM in Sysadmin or similar
• Previous experience in office support, administrative roles, IT Support / Helpdesk
• Fluent in Spanish - English (B2+)
• Communication skills, customer contact. A good team player.
• Truckloads of motivation, positivity and enthusiasm

Why working at Asphalion?

• Permanent contract.
• Flexible working schedule - Friday until 15.30h.
• Madrid Based – 100% in the office work.
• Wide variety of projects, new challenges and experiences.
• Training and personal development program.
• English lessons.

A professional, inclusive and high-performance work environment to develop your skills and grow your career. A great company culture built around Passion, Flexibility, Commitment, Quality & Companionship.

A highly & dynamic working environment with employees from more than 15 nationalities.

Our people and their well-being are our priority: Physical, psychological and emotional well-being programme.

Internal activities & RSC Activities

✅ Equal Opportunity Employer