Head of IT – Back-office

Impala Terminals; Madrid; Presencial; EUR 70.000 - 90.000; Jornada completa

Descripción de la vacante

A leading logistics company in Madrid is looking for a professional to lead and develop the IT Back-office strategy. The role involves managing project activities, ensuring efficiency in shared services (Finance, Procurement, HR), and providing mentorship to team members. Candidates should have experience in IT strategy and project management, along with strong communication skills. This position is vital for integrating technology across shared services and delivering high-quality support to partners and sites.

Formación

• Experience in leading IT strategy and project management.
• Strong understanding of shared services in Finance, Procurement, and HR.
• Ability to develop guidelines and manage team performance.

Responsabilidades

• Lead and develop IT Back-office strategy in alignment with company goals.
• Coordinate project activities and provide regular reporting to CIO.
• Establish SLAs for support teams and supervise their efficiency.

Descripción del empleo

Main Purpose :

Lead and develop the IT Back-office strategy in alignment with company goals, integrating tech across shared services for efficiency (Finance, Procurement, HR).

The position will involve but is not limited to the following areas of responsibility :

• Develop detailed guidelines and overall direction for the Back-office IT team to implement, including prioritization, critical path timelines, risk / contingency options, and managing financial risk. Ensure all team members are delivering on time, within budget, enforce to defined quality standards and meet agreed user specifications and expectations.
• Establish the appropriate methodology to follow by Project teams, Support teams, and Analysts
• Coordinate project activities / timelines for sophisticated projects; detail and store critical project information for future use. Provide regular reporting to CIO on projects’ progresses
• Establish SLAs with of service for support teams which are aligned with heads of functional teams across all types of Terminals.
• Supervise support team efficiency and adherence to the established SLAs
• Direct information processing activities of the project and coordinate the effective design, implementation and operation of information systems and applications.
• Provide feedback and mentorship to members to allow further personal development and opportunities for each member to progress
• Other Responsibilities :
• Prepare documents, meeting materials and correspondence
• Constantly reviewing the organizational structure to make sure it is appropriately fit for purpose
• Work alongside the team to drive towards successful completion of Project or support items, especially when sophisticated to support the team.
• Ensure that a high level of customer service and support is provided to all Partners and sites