Guest Experience Leader — VIP Guests & Team Builder

Descompagnons Trabalho Temporário Lda; Rabanera; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading hospitality company in Spain is looking for a Guest Experience Manager to enhance guest satisfaction at their resort. The candidate should have at least 2 years of experience and exhibit strong communication and relationship-building skills. Fluency in Portuguese and English is essential, with knowledge of German or French advantageous. This role offers a dynamic work environment and competitive salary.

Servicios

Monthly salary above average

Meal allowance

Professional and personal growth

Dynamic and collaborative workplace

Formación

• Proven experience of at least 2 years in a similar role.
• Solid knowledge of customer service and guest relation skills.
• Flexibility in working hours and a sense of responsibility.

Responsabilidades

• Build meaningful connections with guests.
• Enhance guest experience during their stay.
• Handle customer complaints with professionalism.
• Run the Guest Experience department effectively.
• Monitor service quality and financial KPIs.

Conocimientos

Customer service expertise

Communication skills

Proactive attitude

Teamwork

Problem-solving skills

Knowledge of MS Office

Fluent in Portuguese and English

Basic German and French

Descripción del empleo

A leading hospitality company in Spain is looking for a Guest Experience Manager to enhance guest satisfaction at their resort. The candidate should have at least 2 years of experience and exhibit strong communication and relationship-building skills. Fluency in Portuguese and English is essential, with knowledge of German or French advantageous. This role offers a dynamic work environment and competitive salary.