Global Head of Customer Experience — AI‑Driven CX (Remote)

3Сommas; España; A distancia; EUR 80.000 - 120.000; Jornada completa

Descripción de la vacante

A leading cryptocurrency trading software company is seeking a Head of Customer Experience to drive a world-class CX strategy. This role involves shaping customer engagement, leveraging AI for automation, and leading a distributed team. The ideal candidate has over 5 years in customer experience roles, a strong background in fintech, and excellent leadership skills. This position offers the flexibility of remote work from various locations including Spain.

Servicios

Flexible work locations

Innovative product influence

Passionate team culture

Formación

• Experience leading distributed CX teams.
• Strong background in the crypto or fintech industries.
• Familiarity with omnichannel CX tools.

Responsabilidades

• Define and own customer experience strategy.
• Champion voice of the customer internally.
• Lead implementation of AI in CX workflows.

Conocimientos

Leadership

Communication

Analytical skills

Fluent English

Educación

5+ years in Customer Experience roles

Herramientas

Zendesk

Intercom

Discord

Telegram

Descripción del empleo

A leading cryptocurrency trading software company is seeking a Head of Customer Experience to drive a world-class CX strategy. This role involves shaping customer engagement, leveraging AI for automation, and leading a distributed team. The ideal candidate has over 5 years in customer experience roles, a strong background in fintech, and excellent leadership skills. This position offers the flexibility of remote work from various locations including Spain.