German Customer Service Advisor (Malaga) / BH-28420

Language Matters; Málaga; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading language services provider in Málaga is seeking a technically minded Customer Service Advisor fluent in German and English. The role involves providing exceptional support for drone products, assisting customers with inquiries, and resolving technical issues. Enjoy a vibrant workplace and relocation support to experience Spain's rich culture. Ideal candidates are skilled in multitasking and technical support, with a passion for customer satisfaction.

Servicios

Relocation support

Meal vouchers

Christmas bonuses

Performance bonuses

Formación

• Fluent in German (C1-C2) and English (B2) is a must.
• Able to effectively use MS Office.
• Demonstrated experience in technical customer support.

Responsabilidades

• Deliver exceptional customer service via phone and email.
• Diagnose and resolve technical issues with products.
• Assist customers in product setup and usage.

Conocimientos

Fluent in German

Fluent in English

Proficient in MS Office

Technical customer support experience

Multi-tasking abilities

Descripción del empleo

Overview

Employment term: Permanent, Full-time. Salary range: €1791 per month.

Do you love traveling and want to have an abroad working experience in a vibrant city with a great climate? An industry leading electronics company requires technically minded Advisors to join a growing team in Spain. You will be taking calls and enquiries from German customers regarding the client’s products.

Responsibilities

• Deliver exceptional customer service by responding promptly and professionally to inquiries via phone and email.
• Provide expert product knowledge, offering accurate details on drone features, specifications, and usage.
• Assist with product setup and troubleshooting, ensuring customers can easily operate their products.
• Diagnose and resolve technical issues, including problems with hardware, software, and accessories.
• Process orders efficiently, handling returns, exchanges, and customer requests with care.
• Monitor and update customers on order status, keeping them informed throughout the purchasing process.
• Stay updated on industry trends, including the latest drone models and software developments.
• Offer personalized recommendations, helping customers choose products that best fit their needs.
• Maintain high customer satisfaction, consistently exceeding service quality expectations.
• Gather feedback and provide insights, contributing to product and service improvements.

What you will get

You will gain abroad working experience and become more adaptable. The role is office-based in Malaga. You will be able to enjoy Spain’s rich history, beautiful landscapes, and vibrant culture. Relocation support is provided, including reimbursement for flight tickets and affordable accommodation of your choosing.

Relocation package

Lucrative package helping you settle in nicely to your new surroundings.

Benefits for Longevity

Stay and get paid. Other benefits include: Meal Vouchers, Christmas/ Holiday bonuses, and performance bonuses.

Requirements

• Fluent in German (at least C1-C2 level) and English (B2).
• Know how to use MS Office.
• Can multi-task, being able to handle calls while navigating through systems.
• Experience in technical customer support.

To apply, please send your CV in English to Thomas.

languagematters is acting as an employment agency in relation to this vacancy.