German Customer Service Advisor

Recruit4Work; Barcelona; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading communication company in Barcelona is looking for a Customer Service Agent to assist credit card holders with inquiries. The role involves identity verification and ensuring data security. Candidates should be fluent in a required language and have customer service experience. Benefits include paid training, free Spanish lessons, and a market-based salary with bonuses.

Servicios

Paid training

Free Spanish lessons (once a week)

Unique call center environment

Market-based salary with a bonus possibility

Employee benefits like meal and transport cards

Free fruit and coffee

Growth opportunities

Formación

• Fluent in the requested language.
• Working proficiency in English.
• Experience as a Customer Service Agent.

Responsabilidades

• Blocking lost or stolen credit and debit cards.
• Handling inquiries from credit card holders and ensuring security.
• Identity verification and answering questions.

Conocimientos

Fluent in the requested language

Working proficiency in English

Experience as a Customer Service Agent

Communicative and empathetic

Disciplined and accurate

Respectful and positive toward customers

Solution-oriented thinking

Patient

Reliable

Descripción del empleo

Are you thinking about moving abroad? Take a look at Barcelona! Barcelona is a city with lots to do and experience. When moving there, you will be able to visit many museums, the Barcelona Cathedral, and the Sagrada Familia. You can experience the culture and maybe even learn Catalan or Spanish. All of this is possible while working for one of the biggest companies in communication. If you are a social person and like helping others, then this position is for you! We can offer you a position in an ambitious, energetic, and people-driven company where you can help customers with their questions.

Want to take the next step and start this new adventure? Take a look at this job position!

Your role

You will be working on a project with relatively simple processes, but accuracy is essential. Your responsibilities include dealing with questions from credit card holders and ensuring the security and protection of credit card data. Identity verification, answering questions, and explaining possible steps to follow are core tasks.

There is a training program covering all aspects of the job, with a focus on privacy-related themes. The training lasts 5 days, including 1 day of practical training.

Daily tasks

• Blocking lost or stolen credit and debit cards
• Handling inquiries from credit card holders and ensuring the security of credit card information
• Identity verification, answering questions, and explaining steps involved
• Checking temporarily blocked cards for transactions and permanently blocking or unblocking credit cards
• Handling claims files

Your profile

• Fluent in the requested language
• Working proficiency in English
• Experience as a Customer Service Agent
• Communicative and empathetic
• Disciplined and accurate
• Respectful and positive toward customers
• Solution-oriented thinking
• Patient
• Reliable

Benefits

• Paid training
• Free Spanish lessons (once a week)
• Unique, atmospheric, people-oriented call center with a good dose of fun
• Market-based salary with the possibility of a bonus
• Employee benefits such as meal cards, transport cards, and private insurance
• Free fruit and coffee
• Growth opportunities

Location

Barcelona, Spain