German Customer Advisor - Barcelona

KultureTalent - Global Talent; Barcelona; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A global talent management firm is seeking a German Customer Advisor to join their team in Barcelona. You will handle customer inquiries via phone, chat, and email, ensuring high satisfaction. The ideal candidate is fluent in German and has prior customer support experience. This full-time role comes with a competitive salary, bonuses, and various benefits like Spanish lessons and free access to recreational facilities.

Servicios

Spanish lessons

Free entrance to various spaces

Bonuses depending on the project

Formación

• Previous customer support experience is a plus.
• Dynamic and proactive attitude required.
• Strong understanding of online community dynamics.

Responsabilidades

• Communicate with customers via phone, chat & e-mail.
• Track and follow cases to ensure timely closure.
• Maintain high customer satisfaction.

Conocimientos

Fluency in German (minimum C1)

Advanced English knowledge

Strong troubleshooting skills

Herramientas

iOS and/or MacOS familiarity

Descripción del empleo

About the job German Customer Advisor - Barcelona

Do you follow all the latest developments in technology and gadgets? Do you have excellent communication skills in German? Our client has a diverse portfolio of projects within the Customer Support sector and is actively looking for German-speaking individuals to join their dynamic team in Barcelona. This is an excellent opportunity for those who are passionate about customer service and are eager to be part of a growing, multicultural environment.

Responsibilities:

• Communicate with customers via phone, chat & e-mail
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Assist customers to manage/secure their account & passwords
• Set-up repairs for hardware-related issues
• Escalate unresolved cases by contacting 2nd level support Interaction Experts

What you will bring:

• Fluency in German (minimum C1) and Advanced English knowledge
• Familiarity with iOS and/or MacOS, or comparable technology is a plus
• Prior customer support experience would be an advantage
• Strong troubleshooting skills

Requirements:

• Dynamic and Proactive
• Strong understanding of online community dynamics and digital content trends.
• Excellent judgment and decision-making skills, with the ability to handle sensitive and complex content issues.
• Abroad Relocation package on offer
• Able to immediate start (the projects will start from the 12th of August, onwards)

Conditions on offer:

• Full time (40h/week) + 2 Days OFF
• Monthly salary
• Bonuses (Depending on the project)
• Benefits (Spanish lessons, free entrance to various spaces and much more)