Front Office Supervisor - Kimpton Vividora Barcelona

InterContinental Hotels Group; Barcelona; Presencial; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A leading hotel chain in Barcelona is seeking a Front Office Supervisor to oversee the Front Office team. You will be responsible for maintaining high service standards, addressing guest inquiries, and managing team performance. Candidates should have a Bachelor's degree in hospitality and at least 2 years of supervisory experience in a Front Office setting. This position offers opportunities for professional growth and includes benefits like discounted room rates and training programs.

Servicios

Discounted international room rates

Professional growth opportunities

Training programs

Uniform and laundry service

Meals whilst on duty

Exclusive employee discounts

Fun work environment

Formación

• Minimum 2 years’ experience working in Front Office department as a supervisor.
• Fluency in local language and English, additional languages preferred.

Responsabilidades

• Supervise the Front Office team and ensure high service standards.
• Assign work and supervise team members in Front Office procedures.
• Resolve guest inquiries and complaints efficiently.
• Coordinate with Housekeeping regarding room readiness.
• Schedule and assign daily tasks, lead team meetings.

Conocimientos

Fluent in local language

Proactive attitude

Teamwork

Strong customer service orientation

Educación

Bachelor’s degree in hospitality or related field

Descripción del empleo

As Front Office Supervisor you will be responsible for supervising the Front Office team, ensuring the service is on point and solving any issue reported by the team.

You’ll report to the Front Office Manager.

• Support the Front Office Manager all required tasks.
• Assign work and supervise team members performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability
• Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner.
• Support and assist team members in handling guest inquiries and requests and in resolving guest complaints.
• Coordinate with Housekeeping to track readiness of rooms for check-in.
• Schedule, assign daily work, lead pre-shift meetings, inform and train team members.
• Monitor, observe and assist in evaluating team member performance.

What we need from you

• Bachelor’s degree in hospitality or related field.
• 2+ years’ experience working in Front Office department as supervisor.
• Must be fluent in local language and English, additional languages will be highly valuable.
• Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service.

What to expect from us

• Discounted international room rates.
• Room for professional growth in one of the largest hospitality companies.
• Training programmes and access to IHG’s training tool.
• Uniform and laundry service.
• Meals whilst on duty.
• Kimpton Benefits: our platform with exclusive discounts for employees.
• Cool work environment and lots of fun! ??

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