European Trust & Safety Leader — Barcelona

A Place for Rover, Inc.; Barcelona; Presencial; EUR 60.000 - 80.000; Jornada completa

Descripción de la vacante

A leading pet care service provider in Barcelona is looking for a Trust and Safety Manager to lead teams ensuring the safety of pet parents and caregivers. This role involves analyzing data, coaching managers, and addressing critical issues while maintaining a balance between user satisfaction and platform safety. Applicants should possess over 5 years of relevant experience and a Bachelor's degree. A competitive benefits package is included.

Servicios

Long-term incentive plan

Private medical insurance

25 days PTO

Gym membership

Meal allowance

Formación

• 5+ years of managing or leading teams in Trust and Safety operations or customer escalations required.
• 3+ years in a senior leadership role managing other leaders required.
• 1+ year in a role with regular interactions with senior leaders including executives required.

Responsabilidades

• Recruit, hire, and develop a team of frontline managers.
• Analyze operational data sets to propose solutions for improvement.
• Collaborate with peer leadership for accountability and productivity.

Conocimientos

Leadership

Conflict resolution

Analytical skills

Empathy

Communication

Educación

Bachelor's degree in a related field

Herramientas

CRM tools

ZenDesk

Descripción del empleo

A leading pet care service provider in Barcelona is looking for a Trust and Safety Manager to lead teams ensuring the safety of pet parents and caregivers. This role involves analyzing data, coaching managers, and addressing critical issues while maintaining a balance between user satisfaction and platform safety. Applicants should possess over 5 years of relevant experience and a Bachelor's degree. A competitive benefits package is included.