e-Key Account Manager (Spain, France & Portugal)

Galderma; España; Híbrido; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A leading dermatology company is seeking an E-Key Account Manager for Spain, France, and Portugal. This role involves managing key digital customers and driving online growth. The ideal candidate should have over 5 years' experience in eCommerce account management, with fluency in Spanish and English. They need strong analytical skills and must be familiar with Amazon dynamics. This position is hybrid, based in Madrid, offering a dynamic working environment with challenging opportunities.

Formación

• 5+ years of experience in eCommerce or digital sales.
• Solid understanding of Amazon dynamics is essential.
• Fluent in both Spanish and English; French/Portuguese is a plus.

Responsabilidades

• Manage and develop key digital customers across Spain, France, and Portugal.
• Lead product launches and ensure seamless execution.
• Analyze performance metrics and define corrective actions.

Conocimientos

eCommerce Key Account Management

Strong analytical skills

Fluent Spanish

Fluent English

Herramientas

Advanced Excel

BI tools

Descripción del empleo

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.

We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.

At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

Job Title

E-KEY ACCOUNT MANAGER - SPAIN, FRANCE & PORTUGAL

Location

Madrid, Spain (Hybrid)

Scope

70% Spain / 30% France & Portugal

Job Description

As an E-Key Account Manager, you will be responsible for managing and developing key digital customers across Spain (primary market) and France and Portugal (secondary markets). You will drive profitable online growth for our brands by building joint business plans with strategic eRetailers and ensuring best-in-class execution across marketplaces and digital pure players.

You will work in close collaboration with Marketing, Digital, Trade/Commercial, Finance, Supply Chain and Legal teams to define commercial strategies, optimize execution and accelerate online performance across the covered markets.

Key Customers (examples, to be tailored per market)

• Amazon (Vendor)
• TikTok Shop
• Major ePharma platforms
• Beauty verticals and other strategic pure players

Key Responsibilities

Business Ownership & P&L

• Own and monitor the customer-level P&L, ensuring profitability and sustainable growth
• Lead forecasting, budgeting and commercial planning for assigned accounts, in line with targets

Account Management & Growth Strategy

• Manage commercial and operational relationships with assigned eRetailers across Spain, France and Portugal
• Build and execute strategic account plans to maximize visibility, conversion and sales
• Define assortment strategy, promotional calendars and activation plans by platform
• Negotiate trading terms and joint initiatives (where applicable), ensuring alignment with internal guidelines and approval processes

Performance & Execution

• Analyze performance across key KPIs (sell-in / sell-out, traffic, conversion, campaigns and assortment) and define corrective action plans with internal stakeholders
• Work in close collaboration with the Digital Shelf Manager to optimize the digital shelf and user experience across all platforms, ensuring best-in-class eCommerce standards:
  • Content quality (PDP), SEO, images and video, A+ content (where applicable)
  • Ratings & reviews, product availability, pricing strategy and correct execution of promotional mechanics
• Coordinate cross-functional teams (Trade, Supply Chain, Finance, Legal, Media/Agency) to ensure flawless day-to-day execution

Launches, Promotions & Market Intelligence

• Lead new product launches online, ensuring readiness of content, stock, pricing and activation
• Plan, execute and evaluate promotional initiatives, including post-campaign performance reviews
• Monitor market trends, competition and benchmarks, identifying new eRetail growth opportunities across Spain, France and Portugal

Reporting Line

The position reports directly to the eCommerce Lead SEC

Skills & Qualifications

• 5+ years of experience in similar roles (eCommerce Key Account Management / Digital Sales / Marketplace management)
• Strong knowledge of marketplaces and digital pure players and their commercial levers
• Strong analytical skills with advanced Excel and experience using BI tools (e.g. Power BI, Tableau or equivalent)
• Solid understanding of Amazon dynamics (Vendor Central / Seller Central)
• Entrepreneurial mindset, agile, hands-on and growth-oriented
• Languages: Fluent Spanish and English (written and spoken)
• French and/or Portuguese are considered a plus

Nice to Have

• Direct experience in ePharma and/or TikTok Shop
• Background in FMCG, Beauty or Health
• Experience in international environments and/or multi-country account management
• Exposure to multichannel/omnichannel commercial organizations
• French and/or Portuguese