Deskside Support Technician

Sharp Brains Recruitment; Madrid; Presencial; EUR 30.000 - 40.000; A tiempo parcial

Descripción de la vacante

A technology staffing agency is hiring a Deskside Support Technician Level 1 in Madrid, Spain. You will provide end-to-end technical support, manage desktop and laptop systems, and handle user account management tasks. The ideal candidate must be bilingual in Spanish and English at a B2 level and have familiarity with ITIL practices. This role is contracted on a B2B/freelance basis, requiring support for multiple devices and compliance with IT policies.

Formación

• Bilingual in Spanish and English (B2 level).
• Experience in IT support covering desktop and laptop systems.
• Familiarity with ITIL practices.

Responsabilidades

• Provide technical support for desktop and laptop systems.
• Manage IMAC activities and break/fix tasks.
• Administer software installations and updates.

Conocimientos

Technical support

Troubleshooting

SCCM

ServiceNow

Active Directory

Windows OS environments

Mobile device support

Basic MAC device handling

Herramientas

SCCM

Intune

MS Office

VPN clients

Descripción del empleo

Skill Set: Deskside Support Technician Level 1

Position: Backfill

Language: Spanish & English (Both B2)

Contract: B2B / Freelance

Days per week: 2 days per week

Key Responsibilities

1. Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
2. Handled IMAC activities (Install, Move, Add, Change) and break / fix tasks for end-user devices.
3. Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.
4. Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
5. Administered approved software installations, updates, and security patching in coordination with IT policies.
6. Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
7. Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
8. Offered VIP support and acted as the primary onsite contact during critical escalations or outages.
9. Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.
10. Assisted with Active Directory tasks, basic user account management, and smart hands support.
11. Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.
12. Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling.
13. Followed ITIL practices for incident, problem, and service request management in corporate environments.