Customer Support Agent with German (Riga)

Wibit Consulting & Services (WibitCS); España; Presencial; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

A leading Outsourcing/BPO consultancy is seeking a Customer Support Agent to join their team in Riga, Latvia. The ideal candidate should be a proficient German speaker with a passion for customer service and a willingness to relocate. Responsibilities include handling customer interactions, documenting cases, and providing exemplary service. This role offers paid training and support for relocation.

Servicios

Paid Training

Relocation Support

Dynamic Environment

Team Building Activities

Formación

• Proficient in German (C1) and fluent in English (B1+), both verbal and written.
• Experience in an outsourced customer service environment is a plus.
• Willingness to relocate to Riga or already residing there.
• EU citizenship or valid work permit for Latvia.
• Minimum typing speed of 50 wpm with 90% accuracy.
• Optimistic, friendly, positive, self-motivated, and a team player.
• Ability to work shift hours and adapt quickly to changing priorities.
• No criminal record and willingness to participate in the background check process.

Responsabilidades

• Handle incoming message requests from customers via chat and email.
• Record case resolutions in the contact center tool.
• Ensure cases are resolved within the case life cycle.
• Escalate priority issues per client specifications.
• Work independently and as part of a team to achieve targets.
• Provide exemplary customer service and meet quality standards.
• Follow the work schedule and ensure targets are met.
• Consider additional tasks that contribute to better service.
• Attend required training to enhance performance and knowledge.

Descripción del empleo

We are partnering with a leading Outsourcing/BPO consultancy to onboard a Customer Support Agent in Riga, Latvia. If you are a German speaker with a passion for customer service, this is the perfect opportunity for you!

Location: Riga, Latvia
Work Model: On-site
Shifts: 10 AM - 6 PM, Monday to Friday

What You'll Do:

Customer Interaction – Handle incoming message requests from customers of a payment platform via chat and email, providing effective resolutions.
Case Documentation – Record case resolutions in the contact center tool based on client communication.
Case Management – Ensure that cases are resolved within the case life cycle.
Escalation Handling – Escalate priority issues per client specifications to the lead if necessary.
Team Collaboration – Work independently and as part of a team to achieve targets.
Customer Experience – Provide exemplary customer service and meet quality standards on all handled contacts.
Work Schedule – Follow the work schedule, be ready to start on time, and ensure that targets for response time, handle time, and resolution rate are met.
Ad-hoc Tasks – Consider any additional tasks that contribute to better service or improvement of KPIs.
Training Participation – Attend required training to enhance performance and knowledge.

What You Bring:

Language Proficiency – Proficient in German (C1) and fluent in English (B1+), both verbal and written.
Previous Experience – Experience in an outsourced customer service environment is a plus.
Relocation – Willingness to relocate to Riga or already residing there.
Eligibility – EU citizenship or valid work permit for Latvia.
Computer Literacy – Minimum typing speed of 50 wpm with 90% accuracy.
Personality Traits – Optimistic, friendly, positive, self-motivated, and a team player.
Flexibility – Ability to work shift hours and adapt quickly to changing priorities.
Background Check – No criminal record and willingness to participate in the background check process.

What’s in It for You:

Paid Training – Comprehensive startup training and professional development sessions.
Work Hours – Shifts from 10 AM - 6 PM, Monday to Friday.
Relocation Support – Assistance with relocation if needed.
Dynamic Environment – A diverse job with opportunities for personal and professional growth.
Team Building – Team-building activities to enhance collaboration and morale.

Are you ready to take the next step in your career and join an exciting customer support team in Riga? Apply today!