Customer Support Agent with Farsi (Limassol)

Wibit Consulting & Services (WibitCS); España; Híbrido; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

A leading financial services company is seeking a Farsi-speaking Customer Support Agent to provide outstanding service in a dynamic environment. Responsibilities include managing customer interactions, assessing needs, and ensuring satisfaction. Candidates should have proven customer support experience and fluency in Farsi and English. This role offers a competitive salary package, medical insurance, and opportunities for career growth in a friendly, international workplace.

Servicios

Competitive remuneration package

Medical Insurance Scheme

Provident Fund

In-house fitness room

Opportunities for career growth

Formación

• Fluent in Farsi and English, both written and spoken.
• Proven experience in customer support, preferably in Forex or Financial Services.
• Strong presentation and problem-solving skills.

Responsabilidades

• Manage company chats, emails, and calls professionally.
• Identify and assess customer needs to ensure satisfaction.
• Handle inquiries from new leads and clients via multiple channels.

Conocimientos

Fluent in Farsi (C1)

Fluent in English (C1)

Proven customer support experience

Strong phone communication skills

Strong email communication skills

Ability to work under pressure

Herramientas

Microsoft Office Suite

Descripción del empleo

Join a leading financial services company as a Farsi-speaking Customer Support Agent! If you’re passionate about customer service and looking to grow in a dynamic & international environment, this is the perfect role for you.

Location: Limassol, Cyprus (Hybrid possible if outside Limassol)
Employment Type: Full-time
Salary: Competitive base salary + benefits
Industry: Financial Services / Forex

Key Responsibilities:

• Manage company chats, emails, and calls professionally
• Identify & assess customer needs to ensure satisfaction
• Handle inquiries from new leads & clients via multiple channels
• Provide timely support within specified response times
• Update CRM systems & maintain accurate records of interactions
• Collaborate with other departments for issue resolution
• Follow up with clients & schedule callbacks to ensure satisfaction
• Work both independently & as part of a team

Candidate Requirements:

• Fluent in Farsi (C1) & English (C1) (both written & spoken)
• Proven customer support experience (Forex/Financial Services is a plus)
• Strong phone & email communication skills
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Ability to work under pressure & meet deadlines
• Excellent presentation & problem-solving skills
• Flexibility to work rotating shifts (morning/afternoon/night)

Benefits & Perks:

• Competitive remuneration package based on experience
• Medical Insurance Scheme & Provident Fund
• 13th Salary
• In-house fitness room & group classes
• Modern, central office near the highway
• Multinational & friendly work environment
• Opportunities for career growth & professional learning

If you have strong customer service skills, a passion for financial services, and are fluent in Farsi & English, we’d love to hear from you! Apply now!