Customer Services Representative

Aliaxis Iberia SAU; Alicante; Presencial; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A leading piping solutions company in Alicante is seeking a Customer Service Representative to ensure smooth customer operations and order fulfillment. Candidates should have 3-8 years of experience in supply chain, be fluent in English and Spanish, and possess strong communication and analytical skills. The role involves order management, data maintenance using SAP, and collaboration with internal teams. This is a full-time position offering opportunities for growth.

Formación

• 3-8 years of experience in supply chain or operational team, preferably in a B2B environment.
• Fluency in English and Spanish is required.
• Good communication skills and team spirit.

Responsabilidades

• Handle customer and stakeholder communications in English and Spanish.
• Manage customer orders ensuring timely and accurate fulfillment.
• Utilize SAP for accurate order processing and reporting.

Conocimientos

Typing

Data Entry

Customer Service

Basic Math

Excel skills

Analytical mindset

Educación

Studies in a related field

Herramientas

SAP SD (Sales and Distribution)

Descripción del empleo

Aliaxis exists to bring solutions to the worlds water challenges and accelerate the transition to clean energy. We are a global leader in high-quality piping solutions for use in building infrastructure industrial and agricultural applications across the globe. Over 15000 people have selected to work for us in more than 40 countries. Aliaxis has embarked on a positive journey with its Growth with Purpose strategy implementing ambitious urgent actions for sustainability and innovation that will pay off in the short term. By 2025 we will be focusing on the areas where we can create the biggest impact : on carbon reduction in our plants and on increasing the share of recycled content in our conjunction we will continue to develop more and better water solutions for society as a whole. We are looking for passionate people that want to be part of our journey and embrace the behaviors that we at Aliaxis stand for :

We Dare to challenge the status quo to innovate and to learn fast

We Care for the environment our customers and each other

We Deliver by taking accountability for our decisions and actions.

Aliaxis is privately owned with its global headquarters in Brussels Belgium.

Job purpose :

The Customer Service Representative at Aliaxis Iberia is a proactive and detail-oriented team player working in a larger customer service team. This role is key to ensuring smooth customer operations efficient order fulfillment and continuous improvement of our service processes.

On top of order handling problem solving coming along it and moderate data analysis and reporting the role supports the Customer Service Manager in implementing strategic objectives and contributes to optimizing the way of working in the team.

Key responsibilities :

• Customer / stakeholder handling : Both written and verbal communication with customers and internal stakeholders in English and Spanish to provide end-to-end order process (first point of contact e.g. for status deliveries inventory inquiries back orders).
• Order management and coordination : Manage customer orders from receipt to delivery ensuring timely and accurate order fulfilment. Working together with transport management planning and warehouse for smooth customer experience.
• Data maintenance : Utilize SAP (Sales and Distribution module) for accurate order processing tracking and reporting
• Quality and compliance : Compliance with internal procedures. Complaints and returns handling.
• Reporting data analysis : Prepare and analyze reports to support customer service manager in monitoring KPIs and identifying trends or areas for improvement.
• Continuous improvement : Process improvement approach and Support the Customer Service Manager in executing strategic initiatives and achieving CS objectives.
• Collaboration : Collaborate with internal teams (Transport management Supply chain excellence Sales Warehouse Finance) to resolve issues emergencies and ensure customer satisfaction.

Requirements :

• From 3-8 years of experience in supply chain and operational team (e.g. customer support order management) is required. Preferably from B2B environment.
• Studies in related field.
• Fluent in English and Spanish.
• Good communication skills. Team spirit.
• Analytical mindset with reporting capabilities.
• Excel skills. Experience in SAP SD (Sales and Distribution) would be a plus.
• Any certification in the supply chain field or process improvement would be a plus.

Aliaxis is proud to be an equal opportunity employer who welcomes candidates and employees from all backgrounds. We are committed to building and investing in a culture of belonging where all our employees feel empowered can be their true selves and are able to bring their best ideas forward and contribute to the companys Growth with Purpose strategy.

For us equity and belonging start already at the application step : whether its offering flexibility in scheduling interviews or ensuring a supportive and inclusive environment we strive to remove barriers and create equal opportunities for all applicants. Should you have specific needs please do not hesitate to let us know and we will do our best to accommodate.

#LI-IA1

Required Experience :

Unclear Seniority

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : Full-Time

Experience : years

Vacancy : 1