Customer Service Engineer

DNV; Barcelona; Híbrido; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading renewable energy company in Barcelona seeks a Customer Service Engineer to provide technical support for cloud solutions. Responsibilities include managing customer requests, implementing project modifications, and creating technical diagrams. Candidates should have a degree in a technical field and at least 3 years of experience in a customer-facing role. Benefits include a flexible schedule, medical scheme, and 40 hours workweek with home working allowance.

Servicios

Medical Scheme

Commuting Allowance

Life Insurance

Pension Plan

Kindergarten Allowance

Flexible schedule

Home working allowance

Employee Referral scheme

Formación

• Minimum 3 years in a customer-facing role.
• Proven track record of managing customer relationships.
• Ability to communicate effectively following technical support actions.

Responsabilidades

• Act as the primary contact for customers providing technical support.
• Manage requests from customers regarding Networking and Device Communications.
• Create electrical diagrams and manage documentation.

Conocimientos

Fluent in Spanish

Fluent in English

Customer relationship management

Technical report writing

Technical support experience

Team player

Educación

University degree in a technical field

Herramientas

AutoCAD

Linux operating system

Descripción del empleo

At GreenPowerMonitor&Solutions, a DNV company we combine knowledge, expertise and innovative data-driven digital solutions as our response to enable our customers to tackle the energy transition. Our purpose is to provide data-driven digital solutions to maximize the performance of renewable energy assets, optimize efficiency in the management of renewable energy portfolios and contribute to have the greenest energy mix in the grid.

Are you passionate about providing technical support to customers and turning their challenges into success stories? Can you envision yourself as the go‑to expert for clients, ensuring their satisfaction at every step? Then, embrace this opportunity to work with cutting‑edge technologies in the renewable energy industry. Join us as a Customer Service Engineer. Together we can drive a greener tomorrow!

What to expect?

As a Customer Service Engineer, you will act as the primary contact for our customers, providing technical support on our cloud solutions designed to monitor renewable energy assets.

Your main responsibilities will be:

• Manage the requests sent by customers about Networking, Dataloggers, Device Communications,
• Provide technical support through emails and calls to our customers,
• Implement project modifications based on customer needs,
• Create and modify electrical and single line diagram (AutoCAD),
• Manage internal documentation,
• Set‑up GPM platforms (Web Portal, GPM Plus, GPM Scada and Horizon),
• Detect errors and support the improvement of QUALITY.

The team awaiting you…

You will join Cloud Solutions, where we design, develop, and operate the best‑in‑class cloud‑based platform for renewable energy assets such as wind, solar, and storage. Our expertise lies in delivering modular digital solutions and advanced analytics enabling both our internal and external customers, and strategic partners, to seamlessly consume and produce innovative data‑driven solutions and services. Our goal is to empower asset owners and managers in remote monitoring, performance assessment, predictive diagnostics, and operational optimisation of their diverse renewable energy portfolio.

Our benefits package is specifically designed to support your physical, financial and social well‑being :

• Great atmosphere of working together with professionals and some of the most engaged and knowledgeable people in the industry.
• Receive guidance from colleagues through coaching, mentoring and participating in international networks.
• Advance your professional skills and technical expertise, through individual competence development plans and tailored training.
• Be part of a world growing and renowned organisation with origins dating back to 1864.

Other than that you can expect :

• Medical Scheme
• Commuting Allowance
• Life Insurance
• Pension Plan
• Kindergarten Allowance
• 40 hours per week with a flexible schedule
• Home working allowance (up to 2 days per week)
• 23 days of annual leave
• Employee Referral scheme.

DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity.

Which skills to bring?

To thrive and succeed, we expect you to have :

• University degree in a technical field such as Informatic Systems Management, Electronics Engineering, Telecommunications or similar,
• Minimum 3 years in a customer‑facing role (Helpdesk, Customer Success, Customer Service, Technical Support) or experience providing technical assistance to customers,
• A proven track record of managing customer relationships,
• The ability to write technical reports and effectively communicate with customers following troubleshooting and support actions in renewable energy plants,
• Fluent in written and spoken Spanish and English.

And if you’ve got these in your back pocket, consider it a bonus :

• Knowledge in renewable energy (Solar, Wind, and / or Storage),
• Proven experience working on communication networks and dataloggers,
• Industrial communication protocols,
• Knowledge of Linux operating system.

As a candidate, you excel as a team player, collaborating seamlessly with cross‑functional teams. You are proactive and have a self‑learning mindset. Your strong organisational and planning skills enable you to prioritise tasks effectively. Additionally, your exceptional customer‑facing abilities include effective communication, active listening, empathy, and the capacity to troubleshoot and resolve issues promptly and professionally.

Security and compliance with statutory requirements in the countries in which we operate is essential for DNV. Background checks will be conducted on all final candidates as part of the offer process, in accordance with applicable country‑specific laws and practices.