Customer Experience Specialist - SaaS (Hybrid Madrid)

Orca; Madrid; Híbrido; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A leading tech company is seeking a Customer Experience Specialist to enhance user engagement with their platform. This role involves supporting users from the initial onboarding process to advanced usage, utilizing tools like Intercom and Zendesk. The ideal candidate has a background in customer experience or account management in a SaaS environment, possesses excellent communication skills, and is eager to be part of a collaborative team. This position offers a hybrid work setting in Madrid and Barcelona.

Formación

• Experience in customer experience, support or account management in a SaaS or tech setting.
• Skilled in customer support platforms like Intercom, Crisp, Zendesk.
• Excellent communication skills in English; additional languages are a plus.

Responsabilidades

• Support boaters in using Orca from onboarding to expert-level.
• Build self-service resources using AI and automation.
• Encourage peer-to-peer learning within the boating community.

Conocimientos

Customer experience

Account management

Communication in English

Experience with Intercom or similar

Herramientas

Intercom

Crisp

Zendesk

Descripción del empleo

A leading tech company is seeking a Customer Experience Specialist to enhance user engagement with their platform. This role involves supporting users from the initial onboarding process to advanced usage, utilizing tools like Intercom and Zendesk. The ideal candidate has a background in customer experience or account management in a SaaS environment, possesses excellent communication skills, and is eager to be part of a collaborative team. This position offers a hybrid work setting in Madrid and Barcelona.