Category Manager - Services (Permanent)

GTH Translation & Content; Madrid; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A global localization company based in Madrid is seeking an experienced Vendor Manager to maintain a high-quality global vendor pool and support project growth. The ideal candidate will have at least four years of experience managing linguists and vendors in the translation or localization field. Responsibilities include overseeing vendor processes, negotiating agreements, evaluating performance, and conducting quality audits. Strong organizational and communication skills are essential for delivering high-quality service to clients worldwide.

Formación

• At least four years of experience as a Vendor Manager in translation or localization.
• Strong negotiation and communication skills.
• Self-motivated and committed to high-quality work.
• Knowledge of localization workflows or ISO standards is a plus.

Responsabilidades

• Recruit, interview and manage linguists and vendors.
• Negotiate compensation packages with vendors.
• Conduct quality audits and review vendor performance.
• Maintain strong vendor relationships and manage onboarding.

Conocimientos

Vendor management

Negotiation skills

Communication skills

Organizational skills

Microsoft Office proficiency

TMS / CAT tools experience

Interpersonal skills

Ability to prioritize

Educación

Degree in Linguistics, Business, Management or related field

Herramientas

memoQ

Smartling

Smartcat

XTM

Descripción del empleo

About GTH

GTH Translation is a multicultural localization company helping businesses expand into international markets. We offer a new standard of service in the localization world through a combination of high-quality linguistic expertise, competitive pricing, and dedicated account managers who work closely with our clients to support their growth. For more than 10 years, we have specialized in content and translation solutions for the gaming, finance, and IT / Software industries. We operate in more than 65 languages and collaborate with leading global brands. Our workflows leverage modern translation management systems, CAT tools, and QA technologies to deliver consistent quality at scale.

Job Description

We are seeking a dedicated and detail-oriented Vendor Manager to join our team.

This role reports directly to the Director of Operations and is responsible for maintaining a scalable, high-quality global vendor pool that supports increasing project volumes across multiple languages and verticals.

The Vendor Manager will oversee the selection, testing, onboarding, and evaluation of new linguists, as well as the ongoing quality management of translation and localization vendors. The person in this role will identify opportunities to improve existing vendor management practices, optimize cost structures, maximize margins, and ensure that linguistic quality consistently meets our high standards.

Responsibilities

• Recruit, interview, talent-source, select, and manage linguists and vendors to meet company needs.
• Set up vendor agreements and manage all stages of the onboarding and qualification process.
• Maintain strong vendor relationships and act as a primary point of contact for vendor-related communication.
• Work with other departments to identify current and future vendor requirements.
• Negotiate compensation packages with new and existing vendors.
• Conduct regular quality audits, review test translations, and assess vendor performance.
• Ensure vendor compliance with company standards, NDAs, confidentiality requirements, and data security guidelines.
• Track vendor productivity, specialization, capacity, and availability to ensure optimal coverage for all languages.
• Support production and sales teams with allocation planning based on time, cost, and quality metrics.
• Manage backup and emergency vendor strategies for urgent and high-priority requests.
• Liaise with the accounting department on invoicing and payment statuses.
• Maintain accurate and up-to-date records in the Vendor Database, including certifications and qualification documents.
• Compile monthly reports on recruitment progress, performance metrics, and optimization opportunities.
• Collaborate with the Director of Operations to improve recruitment processes, enhance service quality, and support the training of new vendors.
• Contribute to cost-optimization initiatives by analyzing vendor rates, market trends, and project profitability.

Job Requirements

• At least four years of experience as a Vendor Manager in a translation, localization, or recruitment environment.
• Degree in Linguistics, Business, Management, or a related field (preferred but not required).
• Experience working with TMS / CAT tools (such as memoQ, Smartling, Smartcat, XTM, or similar).
• Strong negotiation and communication skills.
• Proficient in Microsoft Office.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Strong organizational skills and a systematic approach to task execution.
• Self-motivated, proactive, and committed to delivering high-quality work.
• Excellent interpersonal skills and the ability to collaborate effectively with cross-functional teams.
• Knowledge of localization workflows, quality methodologies (including LQA), or ISO industry standards is considered an advantage.

Join our team at GTH Translation as a Vendor Manager and play a key role in supporting our vision of delivering high-quality language solutions to clients worldwide.