Bpo Seller Operations Lead

Miravia; Madrid; Presencial; EUR 45.000 - 65.000; Jornada completa

Descripción de la vacante

A leading e-commerce platform in Madrid is seeking a BPO Seller Operations Lead to enhance performance across partner teams. This role requires over 3 years of experience in handling seller or BPO operations, strong analytical abilities, and a problem-solving mindset. The ideal candidate will use data to monitor performance and support operational improvements, fostering collaboration with internal teams. Join us to shape the future of digital commerce!

Formación

• 3+ years of experience in program/project management in e-commerce or marketplaces.
• Strong experience in data analysis and reporting.
• Ability to adapt to an innovative environment.

Responsabilidades

• Lead monitoring of BPO operations and agent performance.
• Create dashboards/reports using SQL.
• Define action plans for operational improvements.

Conocimientos

Program management

Analytical skills

Problem-solving

Interpersonal skills

Communication skills

Herramientas

SQL

Data querying

Descripción del empleo

Shape the Future of Digital Commerce with Your Visionary Expertise

About Miravia : Miravia is an innovative e-commerce platform that connects buyers and sellers effortlessly. We are committed to providing a dynamic shopping experience by partnering with forward-thinking brands across diverse categories. Based in Madrid, we collaborate with global teams to develop the e-commerce platforms of tomorrow.

Your Role : We are looking for a BPO Seller Operations Lead to manage and improve performance across our external partner teams. You will monitor key metrics, agent productivity, and streamline SOPs to ensure efficient operations.

Key Responsibilities :

• Lead seller operations BPO partners, including monitoring operations & agent key metrics performance and productivities, streamlining SOPs, and supporting potential issues.
• Be an expert in using data to monitor and analyze BPOs performance. Create dashboards / reports using SQL.
• Explore operational opportunities and define action plans to execute.
• Collaborate with internal teams to adjust and deploy new programs and tools at BPOs aligned with platform business objectives.
• Manage the relationship with BPOs supporting seller recruiting, onboarding, or incubation. Drive alignment between stakeholders and act as the main point of contact.

Requirements :

• At least 3 years of experience in program / project management roles in E-commerce / Marketplaces / Internet companies within Seller or BPO operations.
• Strong analytical and problem-solving skills. Experience with SQL & data querying.
• Solid experience in driving complex analysis, identifying relevant insights / risks, transforming them into action plans, and measuring success.
• Strong interpersonal & communication skills.
• A fast learner who adapts to an innovative environment with uncertainty.
• Self-driven and self-motivated with the ability to complete tasks with minimal supervision.
• Problem-solving mindset. Energetic and adaptable to change.

Application Process :

Ready to embark on this journey with us? Please send your CV in English!

Whether you meet every requirement or bring a unique blend of skills, we want to hear from you. Diversity is our strength, and we encourage applications from those who bring distinct perspectives to our team.

Join Miravia, and let's shape the e-commerce landscape together!