Bilingual Customer Care Pro — Portuguese & Spanish (Remote)

Heymondo; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A travel insurance company is looking for a Customer Care Specialist to support their Portuguese and Spanish markets. This role requires fluent Spanish and native-level Portuguese, along with at least 3 years of relevant experience. The position is 100% remote with a full-time schedule primarily covering weekends. Responsibilities include resolving customer issues across channels, maintaining high satisfaction, and collaborating with teams to enhance service delivery. The company offers an indefinite contract and a flexible work environment.

Servicios

Indefinite contract

Possibility to evolve alongside company growth

Competitive salary based on performance

Flexible work environment

Formación

• Minimum 3 years of experience in a similar position (Remote Customer Care in Travel & Insurance industry).
• Medium level computer skills.
• Ability to cope in a fast‑paced job environment.

Responsabilidades

• Handle customer inquiries and resolve issues across multiple channels.
• Maintain high customer satisfaction with timely responses.
• Collaborate with teams for a seamless customer experience.

Conocimientos

Native‑level Portuguese

Fluent Spanish

Effective communication skills

Multitasking ability

Problem-solving skills

Descripción del empleo

A travel insurance company is looking for a Customer Care Specialist to support their Portuguese and Spanish markets. This role requires fluent Spanish and native-level Portuguese, along with at least 3 years of relevant experience. The position is 100% remote with a full-time schedule primarily covering weekends. Responsibilities include resolving customer issues across channels, maintaining high satisfaction, and collaborating with teams to enhance service delivery. The company offers an indefinite contract and a flexible work environment.