Application Support Engineer

Akkodis; Madrid; Híbrido; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading tech company in Spain is seeking Application Support Engineers (Level 2 & Level 3) to join their team in Madrid. You will support core banking applications in a multicultural environment, offering an opportunity to grow within a hybrid work model, which includes three days onsite and flexible working hours. Ideal candidates should have strong experience in application support and a C1 level of English. Benefits include 23 vacation days, medical insurance, and continuous learning access.

Servicios

Flexible working hours

23 vacation days

Medical insurance

Employee discount portal

Flexible compensation package

Formación

• Experience in Application Support (L2 or L3) required.
• Knowledge in Unix/Linux, with shell scripting as a plus.
• C1 level of English is mandatory.

Responsabilidades

• Provide operational support for core banking applications.
• Investigate and resolve incidents within agreed SLAs.
• Participate in planned releases and automate recurring tasks.

Conocimientos

Application Support (L2 or L3)

Unix/Linux

Windows Server

Java application servers

MySQL & PostgreSQL

ITIL Foundation

Analytical mindset

C1 level of English

Descripción del empleo

At AKKODIS, we are currently expanding our team and looking for new talent! 😊🔎

We are hiring Application Support Engineers (Level 2 & Level 3) to join our team in Madrid (Sol area). You will be supporting a Swiss leading wealth management organisation operating in 25+ countries, currently undergoing a major global digital transformation.

The Project

You’ll join an international private‑banking environment and work on the operation and support of critical core banking applications used across multiple countries. This is a stable, multicultural, and highly professional setting where you can grow, specialise, and make a real impact on key business processes.

What we’re looking for

We’re seeking Level 2 and Level 3 Application Support profiles. We value:

• Experience in Application Support (L2 or L3)
• Unix/Linux (shell scripting is a strong plus)
• Windows Server
• Java application servers / MySQL & PostgreSQL databases
• ITIL Foundation
• Previous experience in banking (strong advantage)
• Analytical mindset, process‑oriented, strong communication skills
• C1 level of English

Your Responsibilities

• Provide operational support for core banking applications
• Investigate and resolve incidents within agreed SLAs
• Carry out technical analysis and troubleshooting (including complex cases & RCA for L3)
• Collaborate with development, architecture, service owners, and other support levels
• Participate in planned releases
• Automate and optimise recurring tasks; hand over activities to L1/L2 where appropriate
• Keep documentation and the internal knowledge base up to date
• Contribute to continuous improvement and application enhancement initiatives

What we offer

🏢 Hybrid model: 3 days onsite (central Madrid) + 2 days remote

📅 23 vacation days, plus December 24th and 31st as additional holidays

⏰ Flexible working hours

💳 Flexible compensation package: gympass, meal vouchers, transport, childcare, medical insurance

📚 Continuous learning and access to training platforms (including language courses)

🛍️ Employee discount portal

🌍 International project

If you are interested, please apply. We’d be glad to connect with you.

😊🙌