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A leading in-store marketing company is seeking an Account Manager based in Madrid. The role involves managing sales strategies and vendor relationships for Costco events, requiring fluency in English and Spanish. Candidates should have a bachelor's degree and at least five years in a client-facing role. Strong analytical and organizational skills are essential. This position offers the opportunity to drive brand awareness while ensuring successful execution of marketing initiatives.
Club Demonstration Services (CDS) is the leading in-store marketing company for COSTCO, providing product demonstrations, samples, and events to drive sales and brand awareness for food and consumer goods companies within Costco warehouses globally.
The Account Manager is responsible for attracting, growing, managing and implementing sales strategies, activities to support for Costco and vendor event programs. This role requires frequent cross-market coordination, with English as the primary working language.
English as the primary working language
Working closely with the Sales Manager, the Account Manager oversees event logistics, communicates key program details, and ensures consistent delivery of volume and instructions to support operational excellence. The role requires strong follow-up, accurate documentation, analytical capability, and a commitment to maintaining high-quality vendor and client relationships while driving successful execution of CDS initiatives.
Monitor program execution, performance, and objectives, and provide recaps / analyses of each event or program.
Act as the primary point of contact for vendors for event planning, execution, and marketing support.
Deliver vendor and Costco status updates, including budget performance, reporting, and issue resolution.
Support training implementation on product knowledge for individual programs.
Cultivate and strengthen vendor relationships through meetings, reporting, financial management, and proactive communication.
Oversee day-to-day event logistics, including scheduling management, creation of DPIS (Demo Product Information Sheet) instructions, and communication of all event details.
Provide timely, professional support to vendors, internal stakeholders, and Costco contacts.
Accounts payable and invoicing.
Demo volume tracking, data entry, and analysis within internal systems.
Market-level sales strategy development and identification of regional synergies.
Bachelor’s degree or equivalent experience (Diplomatura / Licenciatura) in business, economics, marketing or related fields.
Minimum 5 year of experience in a comercial / sales or account management client-facing or customer service position preferably in the retail sector.
Fluency in Spanish and English at a C2 level is mandatory, as English is the primary working language (oral & written) for this role.
French is considered a plus.
Highly organized and able to prioritize effectively (urgent vs. Commitment to maintaining high levels of service and quality).
Intermediate–advanced knowledge of MS Office (Word, Excel, PowerPoint).