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Remote Travel Specialist
Job summary
A travel agency is seeking a Remote Travel Specialist to guide clients through their journeys, from planning to safe returns. This role requires excellent communication and customer service skills, as well as a background in travel or hospitality. You'll assist clients with inquiries and booking adjustments, ensuring a stress-free experience. Enjoy remote work flexibility, exclusive travel perks, and a supportive community while helping others create memorable experiences. Join us in delivering personalized, high-quality service!
Benefits
Qualifications
- Background in customer service, ideally within travel, tourism, or hospitality.
- Strong organizational habits and attention to detail.
- Ability to learn new systems and booking tools quickly.
Responsibilities
- Respond to client inquiries in a timely manner.
- Support clients with booking modifications and cancellations.
- Provide accurate information regarding destinations and agency processes.
- Follow up with clients to confirm travel plans.
- Address concerns with empathy and efficiency.
Skills
As a Remote Travel Specialist, you will be an essential part of our team, guiding clients through every stage of their journey—from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress-free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care.
At HJB Travels Agency USA, based in Massachusetts, we pride ourselves on delivering personalized, high-quality service to travelers across the country.
- Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
- Support clients with booking modifications, cancellations, and special travel requests.
- Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes.
- Follow up with clients to confirm travel plans and gather feedback post-trip.
- Address concerns with empathy and efficiency, ensuring client satisfaction.
- Remote flexibility – work from anywhere, with hours that fit your lifestyle.
- Exclusive travel perks and access to industry-only discounts.
- Professional growth – ongoing training and support from a dedicated team.
- Be part of a passionate community focused on building dreams and memories through travel.
- Excellent communication skills—both written and verbal.
- A background in customer service, ideally within travel, tourism, or hospitality.
- High attention to detail, strong organizational habits, and a proactive mindset.
- Tech-savvy and able to learn new systems and booking tools quickly.
- A genuine enthusiasm for travel and helping others create memorable experiences.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.