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Zusammenfassung
A leading recruitment agency is seeking a Customer Support Representative to join their international team, working remotely from Portugal. The role involves addressing customer inquiries, managing support tickets, and conducting outbound calls. Candidates should be fluent in German and possess strong customer service skills. Competitive salary of up to 1,300 EUR per month plus bonuses, along with relocation support and accommodation options in Portugal.
Leistungen
Qualifikationen
- Fluent in German, spoken and written.
- Experience in customer support or service roles.
- Familiarity with CRM systems is a plus.
Aufgaben
- Respond to customer requests via email, chat, and calls.
- Handle support tickets and general queries.
- Conduct outbound calls to promote products and gather feedback.
Kenntnisse
Position: Customer Support Representative
Location: Remote in Portugal
Market: German-Speaking
As part of the Customer Service Operations team, you will:
- Respond to customer requests via email, chat, contact forms, and calls
- Handle support tickets related to general queries, refunds, or incomplete services
- Call users to speed up case resolution and improve communication
- Perform back-office tasks that may involve outbound calls
- Conduct outbound calls to promote products, collect feedback, and support customer success
- Maintain accurate records using CRM tools
- Achieve performance goals and respect deadlines
- Provide operational feedback and elevate cases when needed
- Salary: Up to 1,300 + performance & complexity bonus gross/monthly (14 salaries per year)
- Relocation Support (exceptional, for candidates moving from abroad)
Accommodation Option:
Studio apartment in a company shared building for up to 12 months
Rent: 280/month, all utilities included (deducted from payslip)
- 40 hours/week + 1 hour lunch break
- 22 vacation days per year
- If you work on a Portuguese public holiday, you receive a compensation day
Why Portugal?
A multicultural lifestyle, sunny climate, international work environment, career growth opportunities, and a great work-life balance.
Want to apply or learn more? Feel free to message me!
* Der Gehaltsbenchmark wird auf Basis der Zielgehälter bei führenden Unternehmen in der jeweiligen Branche ermittelt und dient Premium-Nutzer:innen als Richtlinie zur Bewertung offener Positionen und als Orientierungshilfe bei Gehaltsverhandlungen. Der Gehaltsbenchmark wird nicht direkt vom Unternehmen angegeben. Er kann deutlich über bzw. unter diesem Wert liegen.