Work in Portugal - Customer Care/German Market !)

Cross Border Talents; Hannover; Remote; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading recruitment agency is seeking a Customer Support Representative to join their international team, working remotely from Portugal. The role involves addressing customer inquiries, managing support tickets, and conducting outbound calls. Candidates should be fluent in German and possess strong customer service skills. Competitive salary of up to 1,300 EUR per month plus bonuses, along with relocation support and accommodation options in Portugal.

Leistungen

Performance and complexity bonuses

Relocation support for international candidates

Accommodation option with utility inclusion

Qualifikationen

• Fluent in German, spoken and written.
• Experience in customer support or service roles.
• Familiarity with CRM systems is a plus.

Aufgaben

• Respond to customer requests via email, chat, and calls.
• Handle support tickets and general queries.
• Conduct outbound calls to promote products and gather feedback.

Kenntnisse

German language proficiency

Customer service skills

CRM tools knowledge

Communication skills

Jobbeschreibung

Want to Relocate to Portugal?

We are looking for German-speaking talents who want to build a career in Customer Operations &

International Support while working in a diverse, multicultural environment in Lisbon.

Position: Customer Support Representative
Location: Remote in Portugal
Market: German-Speaking

Your Main Responsibilities

As part of the Customer Service Operations team, you will:

• Respond to customer requests via email, chat, contact forms, and calls
• Handle support tickets related to general queries, refunds, or incomplete services
• Call users to speed up case resolution and improve communication
• Perform back-office tasks that may involve outbound calls
• Conduct outbound calls to promote products, collect feedback, and support customer success
• Maintain accurate records using CRM tools
• Achieve performance goals and respect deadlines
• Provide operational feedback and elevate cases when needed

Salary Package With & Without Accommodation

Whats Offered

• Salary: Up to 1,300 + performance & complexity bonus gross/monthly (14 salaries per year)
• Relocation Support (exceptional, for candidates moving from abroad)

Accommodation Option:
Studio apartment in a company shared building for up to 12 months
Rent: 280/month, all utilities included (deducted from payslip)

Working Conditions

• 40 hours/week + 1 hour lunch break
• 22 vacation days per year
• If you work on a Portuguese public holiday, you receive a compensation day

Why Portugal?
A multicultural lifestyle, sunny climate, international work environment, career growth opportunities, and a great work-life balance.

Want to apply or learn more? Feel free to message me!