Jobs in Darmstadt, Germany

Role: Virtual Event Operator / PBS Operator

Location: Frankfurt am Main, Germany

Salary: Negotiable (depending on experience), plus company benefits and the opportunity to work on-site for a global blue-chip company

Working hours: Monday - Friday (40 hours/week)

About Kinly: Kinly is one of the world’s leading audio-visual and unified communications technology companies. We work with many leading global organizations, helping them to achieve maximum collaboration, engagement and productivity so that their colleagues can work together from anywhere.

We design, develop and support audio-visual and collaborative technology solutions that create real business value and deliver exceptional user experiences every time.

As part of Kinly’s Global Service team, the VC Bridge & Virtual Event Operator plays a key role in delivering remote technical support for both video conferencing infrastructure and virtual event operations across our client’s unified communications environment in APAC. You will be the first point of contact for launching, monitoring, and troubleshooting scheduled and ad-hoc video meetings, webinars, and hybrid events using platforms such as Microsoft Teams, Zoom, and internal VC systems. This role also involves coordinating with global teams, handling technical incidents, and ensuring smooth service delivery across time zones in a 24/5 environment. The ideal candidate is highly organized, tech-savvy, and service-oriented, with experience managing virtual meeting platforms or VC systems, and a passion for delivering high-quality user experiences.

• Launch, monitor, and troubleshoot scheduled and ad-hoc video calls and virtual events (via Teams, Zoom, Webex, etc.)

• Recording / video editing / Adobe Premiere skills / MacBook skills

• Ensuring our service quality for virtual events

• Troubleshooting and problem analysis

• Reporting hardware and software issues using our ticket system

• Sharing in a global network with other teams

• Creating knowledge articles for our knowledge base

• Creating documentation to document and standardize our processes

• Training new team members

• Experience in setting up and running virtual events (webinars and meetings) using Microsoft Teams and Zoom, even for larger audiences

• Experience with management software such as Microsoft Teams Rooms and/or Cisco Unified Communication Manager

• Ability to quickly identify and analyze problems

• Experience in communicating with international teams as well as show calling

• Ability to work independently

• Capable of working well under time pressure

• Excellent verbal and written communication skills

• Good organizational skills and the ability to prioritize workflows from several simultaneous tasks

• Ability to quickly adapt to a changing environment

• Experience in daily use of MS Office 365

• Experience with MS-Excel and Word

• Excellent German and English, spoken and written

Experienced: When you join our family, you will be part of a multi-award-winning team of the most innovative professionals in the industry.

Proven: The world’s leading global companies trust us to deliver secure and reliable meeting experiences. Join us on our journey.

Independent: We work with the world’s best AV providers to give our customers unrivalled access to the latest technology tailored to their needs.

Global: You will work with the world’s leading brands and support them on high-profile international projects.

Kinly is committed to equal opportunities in employment. All qualified applicants will be considered without regard to gender, age, gender identity, pregnancy, skin color, race, national origin, sexual orientation, disability, religion or any other protected characteristic.