Jobs at Zalando in Germany

THE ROLE & THE TEAM

Risk Management plays a vital role in the Zalando buying experience as it evaluates the intent and the ability of customers to pay for their purchases to then offer different payment methods accordingly. Such evaluations also form the backbone of our flagship deferred payment experience, enabling customers to try out products first and pay later for the ones they choose to keep. Risk Mgmt. does comprehensive risk assessment to offer payment methods to customers and executes post order fraud evaluations for potential risk. Our core value proposition is to minimise financial risks while offering our customers the payment methods they love.

The team will sit within risk management to develop world-class data labelling and screening solutions aiding both our world class machine learning capabilities and to double down on improving the efficiency and effectiveness of manual fraud prevention. The product manager is expected to partner with the team and with their peers and other multidisciplinary teams to optimise our proprietary products and to build new products for risk management teams.

INCLUSIVE BY DESIGN

At Zalando, our vision is to be the starting point for fashion - one that is inclusive by design. We only assess candidates based on qualifications, merit, and business needs. We welcome applications from people of all gender identities, sexual orientations, personal expressions, racial identities, ethnicities, religious beliefs, and disability statuses. We only want to know why you're great for this role, so please avoid including your picture, age, and marital status in your CV as well.

We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need, so we can best support and assist you throughout the hiring process.

do.BETTER - our diversity & inclusion strategy: https://corporate.zalando.com/en/diversity-inclusion
Our employee resource groups: https://corporate.zalando.com/en/diversity-inclusion/our-employee-resource-groups

WHERE YOUR EXPERTISE IS NEEDED

• Develop and deliver initiatives core to Zalando payment's risk strategy working with data scientists, operations, legal, IT security team to minimise fraudsters activity.
• Work with a well established set of machine learning teams to improve the labels generated by operations to improve the models
• Work with a well established operational team for improving internal tooling for fraud detection and labelling solutions . Build smarter tooling to improve our fraud detection and prevention capabilities of the operational team by 10X

WHAT WE'RE LOOKING FOR

• 6+ years experience in Product Management, mainly focussing on building products for fraud detection and prevention
• Strong analytical and quantitative skills; experience using data and KPIs to identify opportunities, test theories, confirm assumptions, prioritize requirements and measure success
• Evident passion for solving user problems through an empathetic, in-depth understanding of their needs and underlying motivations yet challenging and the ability to change the status quo.
• Experience with conducting UAT, and user training before launching the product
• Experience in working with data independently
• Excellent communicator who understands different audiences (engineering, business, leadership) and adapts own communication style as needed
• Strong (English) writing and storytelling skills (for Press releases, narratives, product requirement document) / can convey ideas and plans in a concise and compelling way
• Personal traits: deal with ambiguity, team player, positivity, think big act fast, act like an owner

OUR OFFER

Zalando provides a range of benefits, here's an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.

• Employee shares program
• 40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners
• 2 paid volunteering days a year
• Hybrid working model with 60% (or more) remote per week, actual practice is up to each team to best support their collaboration
• Work from abroad for up to 30 working days a year
• 27 days of vacation a year to start
• Relocation assistance available (subject to prior agreement)
• Family services, including counselling and support
• Health and wellbeing options (including Gympass)
• Mental health support and coaching available
• Drive your development through our training platform and biannual peer-to-peer review

Learn all about Zalando and our values here: https://jobs.zalando.com/en/?gh_src=22377bdd1us

If you think you have what it takes, we encourage you to apply even if you don't meet every single requirement. You may just be the right candidate for this or other roles!