German Speaking-Jobs in United States

Join our Anti-Financial Crime Customer Experts team to prevent fraud, protect data, and safeguard the customers of a leading Mobile Bank.

TP in Greece collaborates with the leading Mobile Bank, helping you manage your bank account on-the-go, track your expenses, and set aside money in real-time.

We are seeking a German-speaking Customer Service Specialist to support German-speaking customers.

As part of the Customer Service team, you will be the frontline representative of the bank to the German-speaking market, providing excellent customer experience. Your role is not just support but also protection—preventing fraud, safeguarding data, and protecting our customers.

1. Support customers via phone, chat, and email.
2. Prevent fraud, protect data, and safeguard customers.
3. Act as an ambassador of our client.
4. Track and follow cases to ensure they are closed efficiently and promptly.
5. Maintain high customer satisfaction levels.
6. Build and maintain strong, professional relationships with partners, showing empathy at all times.
7. Work towards achieving targets set by the client and internal goals.

1. Fluency in German.
2. Excellent written and spoken communication skills in English.
3. Exceptional communication, soft skills, and problem-solving abilities.
4. Computer literacy and tech-savviness; experience with CRM tools is preferred.
5. Ability to work under stressful conditions with customers.
6. Experience in customer service or customer-facing roles is preferred.
7. A positive attitude, willingness to learn, and reliability are essential.
8. Must hold EU citizenship, EU passport, or valid work permit for Greece.
9. Willing to relocate to Athens, Greece, or be a local candidate.

• Relocation support, including flight expenses, hotel accommodation, and assistance with house searching (all at no cost).
• Competitive monthly salary plus two additional salaries per year.
• Referral program with bonuses.
• Healthcare benefits and discounts.
• Full training provided by certified instructors.
• Opportunities for professional growth and development.
• Participation in events, community, and social responsibility initiatives.
• Free online Greek language courses.
• Modern premises with relaxing break areas.
• Work for a Great Place to Work-Certified company that values diversity.

This role is a great opportunity to develop your career within a multinational company, gaining valuable experience while representing a major global brand. Our company promotes diversity and provides equal opportunities regardless of gender, ethnicity, religion, culture, or age.

Find out more about this opportunity.

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