Customer Service jobs in United States

Location : Hybrid- homeworking and the Bradford office

Contract Type : Permanent, 37.5 hours per week

Department : Marketing

Are you a dynamic, confident individual with a passion for marketing and a continual desire to grow and build your career?

We’re looking for a proactive and detail-oriented Marketing Coordinator to support and coordinate a wide range of marketing and occupancy activities, ensuring smooth day-to-day operations within a fast-paced and people-focused environment.

About the Role

As Marketing Coordinator, you’ll play a key role in administering team operations, supporting marketing campaigns, managing enquiries, coordinating online reviews and directories, and maintaining internal systems. You’ll be pivotal in producing reports, managing stakeholder communications, and assisting with care home occupancy activities—all while ensuring a high standard of organisation and communication.

Your day-to-day responsibilities will include :

• Administering team operations : managing emails, purchase orders, and enquiries.
• Supporting marketing and occupancy campaigns and events.
• Monitoring and responding to online reviews on platforms such as Trustpilot, Indeed and
• Maintaining third-party directories and listings.
• Creating regular marketing and enquiry reports to identify key trends.
• Assisting with care home enquiry management.
• Updating marketing content across internal systems and platforms.
• Supporting delivery of marketing collateral.

About You

We’re looking for someone who is :

• Highly organised with strong planning and prioritisation skills.
• A confident communicator, both written and verbal.
• Detail-oriented with excellent proof-reading skills.
• Skilled in Microsoft Office, especially Excel (pivot tables, VLOOKUP).
• Comfortable working independently as well as part of a dispersed team.
• Ideally experienced in marketing administration or a similar support role.
• Previous experience in the elderly care or healthcare sector.
• Experience using finance or marketing systems.

What We Offer

• A collaborative and supportive team environment.
• Opportunities to grow and develop your career.
• The chance to make a real difference in people’s lives through your work.
• Flexible working arrangements and travel opportunities to support local events.

Anchor – a great place to work

Anchor is England’s largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.

We’re not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.

A rewarding environment

From health and happiness to finance and your career, we’ll give you all the support you need.

Health & happiness

• Gym, fitness and wellbeing discounts
• Mental health support
• Flexible working options
• Access to online GP appointments

Finance

• Pension plan – contribute between 4% and 8% and we’ll match it or better
• Quick and easy pension transfer service
• Savings and financial advice, loans, free life assurance
• Discounts on shopping, holidays, phones, technology and more
• Ongoing personal and professional development programme
• Leadership Pathways online learning resources
• Career progression and promotion opportunities

To see our full range of benefits, check out our dedicated Please follow the link or copy and paste

Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.

We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.

We are a Gold Standard Inclusive Employer, a Stonewall Diversity Champion, Menopause Friendly and a signatory to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes.