Work in Portugal - Customer Care/German Market (Remote Job with Accomodation)!)

Cross Border Talents; Remote; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

An international talent recruiting firm is seeking a Customer Support Representative to work remotely in Portugal. This role requires responding to customer inquiries via multiple channels and handling support tickets for various issues. Successful candidates will be proficient in German with strong communication skills. The position offers a salary up to €1,300 per month plus bonuses, with additional relocation support for candidates moving from abroad. A comfortable accommodation option is available, making this a perfect opportunity for those looking to embrace a multicultural lifestyle.

Leistungen

Relocation support

Performance and complexity bonuses

Accommodation option at €280/month

Qualifikationen

• Proficient in German, both written and spoken.
• Strong customer service capability.
• Experience with CRM tools is a plus.

Aufgaben

• Respond to customer requests via email, chat, and calls.
• Handle support tickets for general queries and refunds.
• Conduct outbound calls to promote products and collect feedback.
• Maintain accurate records in CRM tools.

Kenntnisse

German language proficiency

Customer service skills

CRM tools usage

Communication skills

Jobbeschreibung

Want to Relocate to Portugal?

We are looking for German‑speaking talents who want to build a career in Customer Operations & International Support while working in a diverse, multicultural environment in Lisbon.

Position

Customer Support Representative

Location

Remote in Portugal

Market

German‑Speaking

Your Main Responsibilities

• Respond to customer requests via email, chat, contact forms, and calls
• Handle support tickets related to general queries, refunds, or incomplete services
• Call users to speed up case resolution and improve communication
• Perform back‑office tasks that may involve outbound calls
• Conduct outbound calls to promote products, collect feedback, and support customer success
• Maintain accurate records using CRM tools
• Achieve performance goals and respect deadlines
• Provide operational feedback and elevate cases when needed

Salary Package With & Without Accommodation

Whats Offered

• Salary: Up to 1,300 + performance & complexity bonus gross / monthly (14 salaries per year)
• Relocation Support (exceptional, for candidates moving from abroad)

Accommodation Option :

Studio apartment in a company shared building for up to 12 months

Rent :

280 / month, all utilities included (deducted from payslip)

Working Conditions

• 40 hours / week + 1 hour lunch break
• 22 vacation days per year
• If you work on a Portuguese public holiday, you receive a compensation day

Why Portugal?

A multicultural lifestyle, sunny climate, international work environment, career growth opportunities, and a great work‑life balance.

Want to apply or learn more? Feel free to message me!