Werkstudent*in- Customer Success (with German)

Handshake; Berlin; Remote; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading career platform in Berlin is seeking a Working Student in Customer Success to support growth in the German market. The role includes acting as a first point of contact for partners, troubleshooting technical issues, and driving user engagement. Candidates must be fluent in both German and English, possess strong analytical skills, and thrive in fast-paced environments. The position offers remote working options and various perks, making it an exciting opportunity for those passionate about customer support in education.

Leistungen

Free lunch every Tuesday & Thursday

Free snacks & drinks all day

Urban Sports membership

Qualifikationen

• Proactive self-starter who dives into the product.
• Able to support customers with patience and care.
• Strong problem-solving ability with complex functionalities.

Aufgaben

• Act as a first point of contact for German- and English-speaking partners.
• Troubleshoot technical questions and ensure quick solutions.
• Support live events and career fairs, managing queries based on urgency.

Kenntnisse

Fluent in German

Fluent in English

Analytical skills

Time management

Collaboration

Jobbeschreibung

Location

Berlin, Germany

Employment Type

Full time

Location Type

Remote

Department

Education

About Handshake

Handshake is building the career network for the AI economy, backed by the largest and most trusted job network on the internet. As the only three-sided job marketplace connecting 18 million students, 1,500 educational institutions, and 1 million employers, Handshake powers career discovery, hiring, and upskilling—from first internships to full-time roles, freelance work to gig work, and beyond.

Founded in 2014, we’ve built the most trusted platform for early talent—owning the college-to-career market and powering nearly every career center. Today we’re building on that foundation to help students and early professionals upskill or reskill for the future.

Now’s a great time to join Handshake. Here’s why:

• Category Leader: Over 92% coverage across US universities & 77% of total US university student population.

• Proven Market Demand: Deep employer partnerships across Fortune 500s and the world’s leading AI research labs.

• World-Class Team: Leadership from Scale AI, Open AI, xAI, Notion, Coinbase, and Palantir, just to name a few.

• Capitalized & Scaling: $434M raised with a $175M+ run rate.

About the Role

As a Working Student in Customer Success, you will play a crucial role in supporting our European Success team, with a strong focus on the growth of our German market. You’ll work directly with our customers, universities, employers, and students - helping them succeed with the Handshake platform. This role is hands-on: you’ll be joining us during our busiest season (Back to School), so we’re looking for someone who thrives in fast-paced environments, learns quickly, and takes ownership of tasks with confidence.

Your work will directly contribute to delivering an exceptional experience for our partners and strengthening Handshake’s presence in Germany.

Key Responsibilities

Customer Support

• Act as a first point of contact for German- and English-speaking partners, resolving inquiries from universities, employers, and students

• Troubleshoot technical questions and data health issues, ensuring quick and accurate solutions

• Proactively drive adoption and usage of Handshake features to create measurable value for partners

• Support live events and career fairs, managing queries and prioritising based on urgency

• Host Zoom sessions to resolve issues in real time.

• Deliver webinars and training sessions to educate partners on Handshake functionality.

Customer Engagement

• Support onboarding of new partners, ensuring they understand and adopt Handshake effectively.

• Build strong relationships with customers by responding empathetically and with attention to detail.

Project Assistance

• Contribute to customer success initiatives, including the creation of training resources, FAQs, and educational content.

• Support translation and review of marketing and customer-facing materials for the German market.

• Collaborate with cross-functional teams across Europe and the US to deliver projects on time.

Process Improvement

• Identify opportunities to streamline support processes and improve efficiency.

• Share insights from customer interactions to help refine internal workflows and partner experiences.

Desired Capabilities

• Languages: Fluent in German and English (spoken and written).

• Hands-on mentality: A proactive self-starter who dives into the product to find solutions rather than waiting for direction.

• Empathy + Detail Orientation: Able to support customers with patience and care, while maintaining high accuracy in problem-solving.

• Analytical skills: Strong problem-solving ability, with a knack for understanding complex product functionality.

• Time management: Able to prioritise effectively, especially during busy periods with competing requests.

• Collaboration: Comfortable working with international teams and communicating across different functions.

• Adaptability: Thrives in fast-changing environments and remains calm under pressure.

Why You’ll Love This Role

• A chance to make a real impact on the growth of Handshake in the German market.

• Hands-on experience working directly with universities, employers, and students.

• Exposure to a global Customer Success team and cross-functional collaboration.

• An inclusive, mission-driven culture where your contributions are valued.

Perks

At Handshake, we help you feel healthy, happy, and secure.

Remote working: With the option to come in to our Mitte office

Free lunch: Every Tuesday & Thursday in the office

Free snacks & drinks: All day, everyday in the office

Competitive compensation: We pay market rate and above

Urban Sports membership: Gym, yoga, swimming and more

We’re committed to providing accommodations—please let your recruiter know if needed.