UX Writer Senior Associate (all genders)

JPMorgan Chase & Co.; Berlin; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading global financial services firm in Berlin is looking for a Senior Associate UX Writer to enhance the customer experience for their app and communications. The ideal candidate will have strong writing skills, experience in UX writing, and a Bachelor's degree in a related field. You will work collaboratively with designers and product teams and be responsible for creating engaging content that resonates with customers. This full-time position requires onsite presence in Berlin five days a week.

Qualifikationen

• Experience in banking or financial services preferred.
• Portfolio showcasing UX writing projects required.
• German language skills beneficial.

Aufgaben

• Craft effective copy to enhance customer journeys.
• Collaborate with cross-functional teams to shape experiences.
• Manage multiple projects and deadlines effectively.

Kenntnisse

Fluent in English

Skilled writer

Experience crafting UX product copy

Curiosity and user research skills

Ausbildung

Bachelor’s degree in Communications, English, Journalism, Creative Writing, or Human Centred Design

Tools

Jira

Confluence

Jobbeschreibung

UX Writer Senior Associate (all genders)

Berlin, Germany

Job Information

• Job Identification 210700018
• Job Category User Experience Design
• Business Unit Corporate Sector
• Posting Date 01/16/2026, 04:02 PM
• Locations Markgrafenstr. 19a, Berlin, 10969, DE
• Job Schedule Full time

Job Description

Are you eager to work at a dynamic digital bank creating seamless customer experiences? Join JPMorgan Chase & Co. in Berlin as a UX Writer to shape the Chase Germany app and customer communications.

We're seeking a proactive communicator and UX thinker familiar with German banking to craft empowering content. You will be a part of our Design and Customer Experience team, reporting to the VP UX writer, onsite in Berlin.

Job responsibilities

Craft effective, meaningful copy to shape customer journeys focusing on tone, accessibility and meaning for different audiences

Present and communicate work and recommendations to partners, content and design leadership, and stakeholders across the business

Work with other UX writers by giving and receiving feedback, and sharing best practices to help elevate our work and maintain consistency across experiences

Work closely with designers, product managers, researchers, localisation specialists and engineers to shape end-to-end customer experiences

Understand, consider and balance business goals and requirements, regulatory requirements, and tech constraints with good customer outcomes

Manage multiple projects and deadlines

Learn, understand and work with content team processes

Contribute to writing guidelines to maintain consistency

Collaborate with and manage multiple stakeholders more widely across the business including marketing, legal, compliance, privacy, risk and customer servicing teams

Join UX research sessions and use learnings to inform our content experience

Required qualifications, capabilities, and skills

You’re fluent in English and a skilled writer

You have experience crafting UX product copy and you know when to be consistent and when to deviate (for a better experience) in an app flow, buttons, help messages and push notifications

You have a portfolio with examples of UX writing projects you’ve worked on

You’re highly curious, value user research, and using insights to adapt and improve work

You're comfortable working with localisation teams to maintain meaning and a unified voice across different languages

You’re comfortable learning about new, unfamiliar topics, and asking the right questions to build your understanding

You're comfortable working onsite at our Berlin office, 5 days a week

Preferred qualifications,capabilitiesand skills

You have a Bachelor’s degree in Communications , English, Journalism, Creative Writing, Human Centred Design or something similar

You have experience with Jira and Confluence (or similar software)

You have experience in banking, FinTech,orfinancial services

You have some German language skills, and can contribute to discussions about German language choices

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit ourFAQs for more information about requesting an accommodation.

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.